Switchboard Operator - Evenings jobs in United States
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Grandview Medical Center - Birmingham, AL · 1 month ago

Switchboard Operator - Evenings

positionBirmingham, AL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Grandview Medical Center is a healthcare facility seeking a Switchboard Operator to manage incoming and outgoing calls. The role involves providing information, dispatching calls, and assisting with emergency communications to ensure accurate and timely information delivery to patients and staff.

Health CareHospitalMedicalOncology
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H1B Sponsor Likelynote

Responsibilities

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries
Maintains detailed records of all pages, notifications, and calls as required by facility protocols
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards

Qualification

Switchboard operationCustomer serviceVerbal communicationEmergency communicationOrganizational skillsHealthcare knowledge

Required

0-2 years of experience in customer service, call center, or healthcare setting required
Proficient in operating switchboard or telecommunications equipment
Excellent verbal communication and customer service skills
Ability to manage high call volumes in a calm and professional manner
Strong organizational skills with attention to detail
Capable of handling emergency communication processes effectively

Preferred

1-2 years of switchboard experience preferred
Knowledge of hospital policies, codes, and procedures is a plus

Company

Grandview Medical Center - Birmingham, AL

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Grandview Medical Center is a 434-bed tertiary care hospital that provides healthcare services to patients in Birmingham and surrounding communities.
location
Birmingham, Alabama, USA
people-size1001-5000 employees
web-link
https://www.grandviewhealth.com/

H1B Sponsorship

Grandview Medical Center - Birmingham, AL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Mathews
Assistant Chief Executive Officer
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Recent News

Birmingham Business Journal
Executive Profile: Grandview CEO explains expansion plans, outpatient services
2025-01-29
Birmingham Business Journal
Grandview to begin construction on $16M orthopedic center
2025-01-11
Birmingham Business Journal
Grandview Medical building $15M specialty surgery center
2025-01-08
Company data provided by crunchbase