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Princess Cruises · 21 hours ago

Contact Center Media Projects Specialist- Remote

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Princess Cruises is seeking a Contact Center Media Projects Specialist to support their global training and communication strategy. The role involves producing and managing media content to enhance learning and engagement, ensuring alignment with business objectives across shore-based operations.

Adventure TravelLeisureTourismTravelTravel Agency

H1B Sponsor Likely

Responsibilities

Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences

Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging

Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards

Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum

Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials

Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes

Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends

Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful

Qualification

Multimedia content creationProject coordinationInstructional designVideo editing softwareFeedback assessmentCommunication skillsTeam collaboration

Required

Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area

2-5 years of experience in instructional design or training development

Experience in multimedia content creation (videos, eLearning, job aids)

Proven background in project coordination

Preferred

ATD, Articulate, and PMP certifications are a plus

Experience working in a contact center environment is preferred

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Company

Princess Cruises

Glassdoor3.7

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.

Founded in 1965

Santa Clarita, California, USA

10001+ employees

http://www.princess.com

H1B Sponsorship

Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (9)

2022 (4)

2021 (13)

2020 (20)