C1 · 1 day ago
Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$105K/yr - $145K/yr
10+ years expC1 is a leading provider of advanced communications and data technology for businesses. The Program Manager is responsible for delivering complex programs on time and within budget while mentoring project managers and ensuring high customer satisfaction.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reported
Develops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plans
Audits and enforces standard processes and procedures and ensures consistency across the entire program
Identifies and manages program dependencies and critical path
Creates and maintains a detailed program plans, issues log, risk register, status reports, and other required documentation
Communicates program expectation to team members and stakeholders in a timely and clean fashion
Creates strategies for risk mitigation and contingency planning. Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Facilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organization
Provides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when needed
Tracks and communicates performance measurements to project team and stakeholders
Manages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition
Identifies and communicates project priority within programs and set project milestone priority for the project teams
Prepares and presents program status report to customer, executives, management and project team
Ensures program and project financials are updated for accuracy and variance analysis
Prepares appropriate documentation to close out programs and facilitate effective hand offs
Conducts program post mortems and create a recommendations report in order to identify successful and unsuccessful program elements
Performs Program and Project Management at Best Practice Level during all phases of lifecycle
Provides Mentoring for more Junior Team Members and Project Manager as needed
Reviews Client Trends and recommend continuous Improvement as needed or opportunities for business opportunities aligned with customer objectives
Promotes knowledge sharing and skills development
Supports and promotes the objectives as required
Oversees special projects as needed
Engages in direct project management as needed
Qualification
Required
10+ years of experience in progressive project/program management roles
Experience managing programs/projects within the Professional Services industry
Excellent demonstrated leadership and management skills with the ability to assign and monitor work within programs
Experience working and communicating with Executive level management internally and client facing
Excellent knowledge of sales and customer service procedures and practices
Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
Solid knowledge of project management discipline, project management tools and analysis
Comprehensive knowledge of project management concepts and process improvement methodologies
Defines and organize complex projects to achieve specified objectives
Adapts methodologies to develop customize plans based on given circumstances, constraints, etc
Identifies and monitors key measures to ensure program success
Proactively identifies program risks and develops mitigation plans to address
Drives timely, complete, fact-based issue resolution in a collaborative manner
Identifies refinements to program approach and methodology to avoid future issues
Influences and helps stakeholders identify and meet their high priority needs
Excellent ability to lead a team toward program objectives and vision
Ability to foster and build relationships at all levels in a large, global corporate environment
Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
Fluent in use of Microsoft Office Suite, Microsoft Visio and Microsoft Project
10 years' or more experience in project management
PMP or equivalent certification
Preferred
Six Sigma certification
Bachelor's degree and/or equivalent experience
Proficiency with building and editing Microsoft SharePoint sites
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
H1B Sponsorship
C1 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase