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NorthBay Health · 3 weeks ago

Systems Engineer II Telecom

Fairfield, CA

Full-time

Onsite

Senior Level

$64/hr - $84/hr

7+ years exp

NorthBay Health is seeking a Systems Engineer II, Telecom, responsible for managing and maintaining systems in a high availability environment. The role involves providing advanced implementation, support, and maintenance for distributed IP telecommunication infrastructure, ensuring optimal performance and collaborating with various organizational staff.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Performs daily system administration of all supported IP Telephony systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health

Maintains the organization’s Call Routing Dial Plan

Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations

Provides technical support and training for customers and co-workers to meet department and corporate goals

Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing

Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions

Executes complex technical projects including system selections, implementations, upgrades and process improvements

Functions as escalated support for IP Telephony and associated technical issues, collaborating with other members of the Technical organization and outside resources as required to resolve very complex problems

Plans for and coordinates installation and abatement of physical infrastructure (UC/Data) cabling to meet organizational needs and as requested

Periodically reviews telecommunications related cable plant and maintains relevant current documentation of UC systems (e.g. capacity, utilization, trunk assignment, etc.)

Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems

Performs capacity planning, performance analysis and tuning, user and security administration of assigned IT and communications systems

Plan and coordinate office moves, adds and changes of voice and data equipment with interdepartmental staff, IT staff and vendors

Administers the Cisco UC IP Communications application/server suite

Performs user account maintenance, IP voice device build, maintenance and troubleshooting

Installs and cross connects analog twisted pair-based telephone lines as needed to support legacy and specialized applications

Is familiar with and can perform standard terminations of appropriate cabling in type66/110 blocks, RJ11/45 jacks, modular keystone jacks and other associated communications products

Ensures a team approach to all aspects of responsibilities including change management, problem resolution and standards development and planning

Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements

Collaborate with team members and provide support to ensure backup personnel have adequate training and access

Maintain SLAs for all assigned organizational applications/products

Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IP Telephony system schematics, implementation plans and instructional material

Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems

Conducts root cause analysis for IPT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners

Monitors and regularly reports to IP Telephony team and leadership on assigned system performance

Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities

Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance

Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units

Recommends changes to resource utilization to improve & optimize efficiency, & identifies cost-effective opportunities for technology refresh

Manages software subscriptions for assigned systems and reports on current and projected costs

Creates and implement project plans, ensure adherence to project timelines, perform project risk assessment and develop contingency risk plans

Performs troubleshooting on corporate owned cellular devices (Android/iOS), pagers, IP voice end user devices and other devices as adopted by the organization

Acts as a technology owner for assigned infrastructure systems

Performs other duties as assigned

Qualification

Cisco IP TelephonyTelecommunications infrastructureDisaster recovery planningCapacity planningITIL frameworkSIP gatewaysNetwork-based QOSCisco Unified Call ManagerProblem-solving skillsOrganizational skillsTeam collaborationAttention to detail

Required

High-school diploma or equivalent preferred

Four-year degree in Information Technology related field or equivalent work experience preferred

The position requires a valid California driver's license

Seven (7) years of experience in an information technology role providing direct customer support and enterprise infrastructure management

Minimum 5 years of experience as a telecom engineer in a primarily Cisco infrastructure

Minimum 2 years' experience administering telecommunications systems in a 24x7 critical infrastructure organization

Experience working within the requirements of a 24/7 Highly Available environment

Experience working within the requirements of a change management system

Demonstrated experience and ability in working with IP protocols as it relates to IP Voice Digitization, Transport and Delivery as well as Packet Analysis / Troubleshooting

Experience working with SIP gateways and SIP/Telco interconnection/routing

Experience developing and maintaining Dial Plans

Experience working in a converged services network environment

Experience working in a multi-carrier WAN environment. Understands the complexities associated with ensuring optimal performance, routing and avoiding outages

Experience working with and troubleshooting physical telecommunications infrastructure components such as Telco feeders, Cat3-6

Experience with Ethernet based WAN carrier products, VPLS, SD-WAN as it relates to telephony backhaul, redundancy and overall performance

Experience with IP voice packet tagging and network-based QOS

Experience with WAN/Telco carrier products such as POTS, ISDN, T1, PRI, 3G/4G/5G

Experience with physical plant cabling standards and associated regulations such as plenum space penetrations, fire barriers, underground conduit utilization and suspension requirements

Advanced knowledge of telecommunication administration standards including security administration, performance analysis & tuning, capacity planning, hardware and firmware maintenance

Strong analytical and problem-solving skills

Strong organizational and multi-tasking skills

Ability to manage multiple complex problems under pressure while maintaining a positive and professional demeanor

Advanced level knowledge of computer fundamentals, computer operations, telecommunications systems, and help desk methodologies

Ability to work independently and execute a task to a given set of requirements, seeking clarification and assistance as required to meet timelines and objectives

Ability to work as part of a project team, collaborating and regularly reporting status to project managers and multidiscipline project teams

The position requires dedicated attention to detail as well as the ability to maintain confidentiality of work-related information

Ability to diagram systems architecture for presentation to management and other IT staff to communicate future requirements and current IT systems' operation

Ability to flow chart processes to identify bottlenecks and streamline procedures

Preferred

Current technical certifications in Cisco IP Telephony administration support preferred. (e.g. CCVP / CCNP-Collab / CCIE)

Minimum 2 years' experience administering telecommunications systems in a 24x7 critical infrastructure organization preferred

Experience working with ITIL framework of best practices preferred

Company

NorthBay Health

NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.

Founded in 1956

Fairfield, Connecticut, USA

1001-5000 employees

https://www.northbay.org/

H1B Sponsorship

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