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Vinfen · 1 month ago

Quality Improvement Specialist (Human Services)

Windsor, CT

Full-time

Onsite

Mid Level

$55K/yr - $55K/yr

3+ years exp

Vinfen is a nonprofit health and human services organization that provides community-based services to individuals with various challenges. The Quality Improvement Specialist will facilitate continuous quality improvement, monitor regulatory compliance, and support programs in developing and executing quality improvement plans.

AssociationHealth Care

Responsibilities

Direct and manage the day-to-day activities of Program Specialists and Clinical Specialist. Provide direction, supervision, training, coaching and evaluate their performance

Monitor the quality improvement process throughout the company. Assist in the development of quality improvement plans and track progress of plans. Provide the company with the tools to ensure that all areas are performing at acceptable levels, meeting appropriate standards, and are in compliance with all regulatory requirements

Consult with programs and management around quality issues. Provide suggestions for improvement. Conduct on-site visits, as necessary

Manage and complete day-to-day tasks associated with CT Quality Department projects. Ensure timelines are met. Problem solve issues, whenever necessary

Facilitate the implementation of cluster Quality Improvement Teams

Maintain and track areas in needs of improvement for year-to-year comparisons. Conduct data analysis, as needed. Provide consultation to programs and management on systems improvement and data interpretation

Participate in external and internal investigation process. Consult with investigators to review and revise written investigations as needed. Ensure follow-up and provide support and training to program staff to implement recommendations at program site in response to investigation

Assist in the review, revision, and distribution of the Operations Policies and Procedures. Assist in the review and distribution of the company's policies and procedures. Develop and maintain the OARS user manual

Track, monitor, and respond to program licenses, quality service reviews, and findings

Update and enhance quality improvement tools

Attend other department meetings, as required

Assist the company in accreditation preparation

Provide data, trend, and statistical analysis to the company, as needed

Remain current on quality issues and trends such as new techniques, tools, research methods, and systems. Provide company with this information

Oversee database and ensure data integrity

Perform OARS administrative duties

Perform other related duties, as required

Qualification

Quality improvement proceduresData analysisStatisticsOrganizational skillsCommunication skillsResearch techniquesComputer applicationsQuality standardsPresentation skillsAttention to detail

Required

Three to five years' experience in quality. In some instances, experience may be substituted for academic training

Bachelor's degree in human services, business administration, or related field

Knowledge of quality improvement procedures and practices

Knowledge of personal computer applications and equipment

Knowledge of statistics and research techniques

Understanding of national quality standards

Organizational, analytical, presentation, and communication skills

Ability to work in a professional and confidential capacity

Attention to detail

Ability to lift at least 25 pounds using proper lifting techniques

Ability to operate a computer and other office equipment such as a calculator, copier, and printer

Ability to remain in a stationary position 50% of the time as needed

Ability to bend, reach, file, sit, stand and move around the facility

Ability to speak, hear and communicate with persons served, staff and external representatives

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus