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Fort Bend County · 4 weeks ago

IT Infrastructure Supervisor - Information Technology

Richmond, TX

Full-time

Onsite

Senior Level

$56.85/hr - $71.06/hr

7+ years exp

Fort Bend County is ranked as one of the fastest growing counties in the nation, emphasizing the quality of life for families. The IT Infrastructure Supervisor will manage and direct infrastructure teams, ensuring adherence to service levels and coordinating with vendors for various technology solutions.

Government Administration

Responsibilities

Plans, manages, and provides work direction for infrastructure, voice, and audio-visual teams. Ensuring customer service levels are adhered to and SLAs for response times are maintained

Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments

Participation and recommendation of new technology solutions for items such as Network Management, Infrastructure design, Remote connectivity support, and Justice Center Support

Research and recommend technology in support of long-range infrastructure design and implementation planning

Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures

On call 24/7 for IT support issues

Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers

Qualification

Cisco technologyNetwork ManagementInfrastructure designTechnical supportOperations managementAnalytical skillsSupervisory skillsTechnical CertificationsOrganizational skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in computer science or related field. High School/GED and four years of relevant professional experience in addition to 7 years required experience may be substituted for the Bachelor's degree

7 years of work-related experience; including 5 years of management/supervisory experience

Advanced knowledge in Cisco technology, protocols and security systems in a converged network environment which encompasses local, wide area, wireless and VoIP applications

Strong multi-platform system technical skills; strong analytical and system design skills

Strong background in technical support and operations management; exceptional supervisory and organizational skills

Verbal and written communications skills; interpersonal skills and ability to deal effectively with the public, vendors, other employees, and elected officials

On call 24/7 for IT support issues

Participation and recommendation of new technology solutions for items such as Network Management, Infrastructure design, Remote connectivity support, and Justice Center Support

Research and recommend technology in support of long-range infrastructure design and implementation planning

Recommends and implements infrastructure policies and other technology standards to ensure adherence of approved disaster recovery procedures

Coordinates work performed by outside vendors and monitors vendor service levels that are utilized in support of special events such as emergency response, elections support and network deployments