TransUnion · 2 days ago
Senior Operations Analyst
Louisville, KY
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $105K/yr
4+ years expTransUnion is a company that fosters a collaborative and innovative environment. They are seeking a tech-savvy Operations Analyst to evaluate, optimize, and scale operational processes while providing actionable insights to support strategic decision-making.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Analyze business operations and workflows to identify areas for improvement in our SaaS operations, including service delivery, customer usage and customer onboarding processes
Analyze operational data across systems and service delivery teams to identify trends, inefficiencies, and opportunities for automation and cost reduction
Develop and maintain dashboards, reports, and key performance indicators (KPIs) to monitor performance using data analytics and visualization tools
Report on KPIs related to telecom operations, service delivery, and customer satisfaction
Provide recommendations for improvement
Conduct root cause analysis on operational bottlenecks and recommend scalable solutions
Collaborate with engineering and product teams to improve internal tooling and workflows
Collaborate with cross-functional teams to implement process enhancements
Support strategic initiatives by providing data-driven insights and forecasts
Develop methods and documentation of standard operating procedures for data analysis and reporting
Assist in the implementation of new technologies and process automation initiatives
Assist in maintaining system configurations to support accurate and efficient data ordering processes, ensuring alignment with evolving business requirements and operational standards
Prepare reports and presentations for customer business reviews and for senior leadership to support strategic planning and decision-making
Qualification
Required
Bachelor's degree in Industrial or Systems Engineering, Business, Data Analytics, Information Systems, or a related field
4+ years of experience in operations analysis or business analysis, preferably in a tech or SaaS environment with multi-shore operations
Proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI)
Strong analytical and critical thinking skills
Excellent problem-solving and communication skills
Experience preparing quarterly business reviews (QBRs) or similar client-facing reports
Experience working with cross-functional teams in agile environments
Experience with process mapping and workflow optimization
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Outstanding collaborator, facilitator and skilled cross-functional communicator
Preferred
Ability to apply AI to solve business problems is a plus
Familiarity with telecom technologies and service models (e.g., VoIP, broadband, wireless) is a plus
Software development life cycle knowledge and related tools is a plus
Experience with automation tools (e.g., Zapier, Workato, UiPath) is a plus
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase