Technical Customer Support Specialist jobs in United States
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TechTree · 21 hours ago

Technical Customer Support Specialist

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $85K/yr
date2+ years exp

TechTree is a fast-paced startup seeking a highly technical Technical Customer Support Specialist to provide support for their AI audio platform. The role involves troubleshooting APIs, integrations, and telephony issues while translating technical findings for customers and teams.

Information ServicesInformation Technology

Responsibilities

Provide technical support for AI audio platform, troubleshoot APIs, integrations, and telephony issues, and translate technical findings for customers and teams in a fast-paced startup
Troubleshoot complex issues across APIs, integrations, and the broader AI audio platform
Work in a fast-moving startup environment with minimal guidance, quickly understanding new features and systems, and adapting to constant change
Troubleshoot telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms

Qualification

APIs & IntegrationsTroubleshooting REST APIsGCP toolsSQLPythonAI conceptsAudio technologyProactivityClear communicationAdaptability

Required

2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
APIs & Integrations
Troubleshooting REST APIs
HTTP requests/responses
Auth
Webhooks
Integration flows
Debugging browser/network errors
Client-side issues
GCP tools
GCP Logs
SQL
Reading and troubleshooting code
Python
JavaScript/Node.js/React
Reasoning about logs
stack traces
and error messages
AI concepts
LLM concepts
AI models in production workflows
Audio technology or media processing
ElevenLabs or similar AI audio tools
Autonomous workload management
Fast learning
Adaptability
Proactivity
Clear communication
Detail-oriented
Collaboration
Driven and accountable

Preferred

Experience in SaaS or high-growth tech environments
Focus on B2B/enterprise
Exposure to JavaScript/Node.js/React
Interest or experience in audio technology or media processing
Prior use of AI audio tools

Company

TechTree

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Techtree is creating a career networking platform to help devs from across the world to get mentored.
dateFounded in 2019
location
London, England, GBR
people-size11-50 employees
web-link
https://techtree.dev/

Funding

Current Stage
Early Stage
Total Funding
$0.15M
Key Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed

Recent News

FundingBox Deep Tech Fund Portfolio
2025-10-10
Company data provided by crunchbase