AMD · 2 days ago
Customer Quality Engineer
Austin, TX
Full-time
Onsite
Mid Level
$124K/yr - $186K/yrAMD is a company focused on building innovative products that enhance computing experiences. The Customer Quality Engineer role is vital for driving product quality and reliability through data analysis and collaboration with various teams, ensuring customer satisfaction and effective issue resolution.
AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor
Hiring Manager
Bill S.
Responsibilities
Customer interface for quality & reliability related items
Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements
Communicate technical results clearly and accurately and drive issues to successful closure
Prioritize, and balance multiple work streams to tight deadlines
Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies
Meet Customer Quality work per program achievements including customer interactions
Measure and improve outgoing product quality through product end-of-life
Maintaining robust Quality Processes & Quality Management Systems
Qualification
Required
Strong technical capability
Good understanding of server CPU technologies
Highly effective communication skills to debug systems-level issues from firmware level to applications level
Ability to work seamlessly across internal development teams and customers during critical issue escalations
Ability to drive issues to closure in time to meet customer satisfaction
Thrive in collaborative environments, building strong relationships across teams and with customers
Clear and confident communication—both written and verbal
Highly organized and adaptable, managing multiple priorities under tight deadlines while maintaining professionalism
Ability to influence decisions effectively
Ability to solve complex problems with a structured approach
Ability to stay calm and focused in high-visibility, fast-paced situations
BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar
Preferred
Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization
Comfortable dealing with customer quality issues that require structured problem solving and effective communication skills
Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus
Good knowledge of server CPU and embedded architecture, Firmware (e.g., BIOS) settings, boot process, and BMC for hardware monitoring and management
Data analytics of manufacturing and customer data
Background with JMP for data analysis and ability to do data modeling/scripting
Experience with semiconductor manufacturing and test flow, fab, bump, assembly, and test
Strong understanding of end-to-end system/component/process interactions
Benefits
AMD benefits at a glance.
Company
AMD
Advanced Micro Devices is a semiconductor company that designs and develops graphics units, processors, and media solutions.
Founded in 1969
10001+ employees
H1B Sponsorship
AMD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (836)
2024 (770)
2023 (551)
2022 (739)
2021 (519)
2020 (547)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
OpenAIDaniel Loeb
2025-10-06Post Ipo Equity
2023-03-02Post Ipo Equity
2021-06-29Post Ipo Equity
Leadership Team
Lisa Su
Chair & CEO
Mark Papermaster
CTO and EVP
Recent News
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Company data provided by crunchbase