Waystar · 15 hours ago
Program Manager
Atlanta, GA
Full-time
Onsite
Senior Level
7+ years expWaystar is a company focused on simplifying healthcare payments through innovative technology. They are seeking a strategic Program Manager to lead AI initiatives aimed at process redesign and to ensure successful execution of multiple AI projects that enhance business processes across various departments.
FinanceHealth CarePaymentsSoftware
Responsibilities
Define and scope the cross-functional program strategy for AI-driven process redesign, aligning it with overall business objectives and our AI roadmap
Lead the planning, execution, and delivery of multiple, simultaneous AI projects that leverage foundation models (e.g., content generation, summarization, intelligent automation) to transform core business processes across departments (e.g., legal, HR, customer service, operations)
Establish and track key performance indicators (KPIs) and business value metrics (e.g., efficiency gains, cost savings, quality improvement) to measure the success and return on investment (ROI) of AI-powered process changes
Act as the central nexus between technical teams (AI/ML engineers, data scientists), business units (process owners, subject matter experts), legal/compliance, and executive leadership
Manage executive-level communication and reporting, providing clear, concise updates on program progress, risks, dependencies, and resource needs
Drive change management and adoption strategies to ensure new, AI-enabled processes are effectively integrated and utilized by end-users
Partner with process owners to conduct deep-dive analysis, map existing workflows, and identify high-leverage opportunities for foundation model application
Facilitate the technical deployment lifecycle, ensuring smooth transition from proof-of-concept to pilot and final production rollout
Ensure the governance framework for AI initiatives is followed that addresses data privacy, model ethics, IP concerns, and responsible AI principles throughout the project lifecycle
Qualification
Required
Minimum of 7 years of experience in technical program management, with at least 3 years managing large-scale, complex programs involving AI, ML, or advanced analytics
Demonstrated experience with Foundation Models (FMs) or Large Language Models (LLMs), specifically understanding their application in business process optimization (e.g., RAG architectures, prompt engineering for automation)
Proven expertise in business process management (BPM), Lean, Six Sigma, or similar process improvement methodologies
Exceptional ability to bridge the communication gap between technical AI/ML teams and non-technical business stakeholders
Strong proficiency with program management tools and enterprise resource planning
Bachelor's degree in Business, Computer Science, Engineering, or a related technical field
Preferred
A Master's degree or relevant certification (e.g., PMP, PgMP, CSM) is a plus
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase