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VSP Vision · 3 hours ago

Optical Administrator

Menlo Park, CA

Full-time

Onsite

Entry Level

$23/hr - $34.77/hr

1+ years exp

VSP Vision is a company focused on delivering exceptional customer service in the optical industry. The Optical Administrator is responsible for attracting and retaining customers, driving store sales, and ensuring high-quality service through effective retail sales skills and customer care practices.

EyewearHealth CareHealth Insurance

Responsibilities

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction

Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model

Develop professional business relationships with other Associates, Host, and Doctor

Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:

Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements

Recommend specific lenses, lens coatings, and frames to suit customer needs

Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes

Maximize Managed Vision Care relationships and sales opportunities as measured by:

Effective plan administration and local service

Improvements in average transaction

Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys

Other duties as assigned by Optical Manager

Qualification

Applicable State licensureOptical prescription evaluationRetail sales skillsCustomer service experienceCommunication skillsAttention to detail

Required

Applicable State licensure or certification by a nationally recognized optician association as an optician (if required by State)

Ability to sell through use of sales skills and accountability for sales results

Experience and results with a retail or customer service establishment

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Success in store merchandising and attention to detail

Minimum Of 1-2 Years Of Experience In Related Field