MOTOR Information Systems · 3 days ago
Technical Support Analyst
Troy, MI
Full-time
Onsite
Mid, Senior Level
5+ years expMOTOR Information Systems is committed to delivering value through automotive data products, and they are seeking a Technical Support Analyst to enhance customer experience. This role involves troubleshooting complex issues, analyzing data, and collaborating with internal teams to provide actionable solutions.
AutomotiveInformation ServicesInformation TechnologySoftware
Responsibilities
Become a subject matter expert in our products, using your knowledge to provide insights, recommendations, and practical solutions
Lead customer meetings that are clear, engaging, and results-focused, building trust and long-term relationships
Serve as the voice of the customer within the organization — championing their needs and experiences to drive product and service improvements
Troubleshoot and resolve customer support requests related to our automotive data products
Act as the key link between Customer Service, Product Management, Application Development, and other internal teams
Investigate and confirm reported issues through structured testing and analysis
Utilize SQL queries to extract, analyze, and validate data
Create reports and dashboards using tools like SQL, Power BI, and Microsoft Office
Perform ad hoc data analysis to support business initiatives and customer needs
Recommend process improvements that enhance efficiency, scalability, and data integrity
Uphold best practices in data management to ensure accuracy and quality across systems
Qualification
Required
Bachelor's degree in Business, Data Analytics, Information Systems, or a related field, OR 5+ years of equivalent professional experience in customer support, data analysis, and/or the automotive industry
2+ years of hands-on experience with SQL and structured data analysis
Understanding of structured data formats such as XML, CSV, and JSON
Experience using Microsoft SQL Server Management Studio (SSMS)
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Familiarity with Salesforce or similar CRM platforms
Excellent communication skills — you can explain complex topics clearly to both technical and non-technical audiences
Strong analytical and problem-solving skills, with a track record of working independently to find solutions
Calm and organized under pressure, with the ability to manage multiple priorities
A process-improvement mindset — always looking for ways to make things better, faster, and more efficient
Adaptable, collaborative, and motivated to learn new technologies and tools
Benefits
Competitive compensation
Comprehensive benefits
A supportive, growth-oriented culture
Company
MOTOR Information Systems
MOTOR Information Systems provides aftermarket information solutions for vehicles. It is a sub-organization of Hearst Business Media.
201-500 employees
H1B Sponsorship
MOTOR Information Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (7)
2022 (8)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageRecent News
2025-09-04
Tire Review Magazine
2024-04-26
Company data provided by crunchbase