University of Rochester · 1 month ago
Manager, Clin Support, Lab
Henrietta, NY
Full-time
Onsite
Mid, Senior Level
$72K/yr - $101K/yr
3+ years expThe University of Rochester is defined by a deep commitment to Meliora - Ever Better. The Manager of Clinical Support in the laboratory oversees administrative, financial, quality, and personnel management functions, ensuring compliance with safety and regulatory policies while providing operational oversight and leadership to the laboratory section.
Health CareMedicalUniversities
Responsibilities
Oversees the laboratory section's administrative, financial, quality, and personnel management functions
Provides general supervision and administrative support to the laboratory section
Keeps abreast of current advances in the field and acts to evaluate and implement changes as appropriate
Confers with leadership regularly concerning laboratory testing and operations
Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service
Monitors and evaluates program results, adequacy of indicators, and staff compliance with the program
Manages the design and implementation of improvement actions
Oversees purchasing decisions of assigned area(s)
Provides operational oversight of laboratory area
Confers with leadership regularly concerning laboratory testing and operations
Evaluates new products/equipment and makes recommendations for implementation
Seeks opportunities to gain efficiency and reduce costs
Ensures compliance with safety, infection control, and other regulatory policies
Designs, manages, and modifies operations of the section in a timely fashion to provide maximum efficiency and value to clients
Ensures all client interactions are professional, productive, and customer friendly
Ensures feedback and/or issue resolution is completed
Coordinates with appropriate parties to provide customer feedback and information
Ensures the existence of adequate emergency and/or backup plans
Participates in the development of instructional and training protocols
Provides daily operational direction and technical guidance to staff
Demonstrates thorough understanding of daily operations of the section and provides timely follow-up to issues and questions
Remains accountable for the operational and professional performance of all section employees
Oversees performance evaluation process
Ensures fair and accurate evaluation, following laboratory standards of performance
Provides counseling and constructive feedback for employee development
Directly supervises assigned section staff, including performance evaluations and personnel actions
Recommends hiring, transfer, promotion, disciplinary action, and termination, in consult with HR Business Partner
Interviews candidates
Remains accountable for laboratory staffing, including adequacy and equity of scheduling and training and customer service skills
Participates in the annual merit program's administration, ensuring equity and salary appropriateness according to performance standards
Manages attendance and payroll
Sets and models standards of behavior, creating an atmosphere of teamwork and respect
Participates in the development and maintenance of accurate and appropriate job descriptions
Translates hospital and laboratory policies into effective section procedures
Communicates policies
Oversees compliance with and effectiveness of departmental and section procedures and recommends revision as needed
Coordinates and consults with other section supervisors to ensure integration and synchronization of various laboratory operations
Supports strategic initiatives
Collaborates with leadership to develop goals and objectives for the laboratory section that align with departmental goals
Participates in laboratory and section management meetings and conducts or participates in regular staff meetings
Follows up on issues and responds to inquiries in a timely fashion
Encourages open expression of ideas and suggestions
Models' leadership skills of professionalism, positive attitude, team building, good judgment, and respect
Accepts accountability for the section’s overall performance
Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service
Monitors and evaluates results of the program, adequacy of indicators, and compliance of staff with the program
Manages the design and implementation of improvement actions
Proactively seeks information to improve work processes
Researches and implements solutions to problems in a timely manner
Participates in educating clients and laboratory staff regarding client services as needed
Understands and demonstrates the organization's vision and expectations of service excellence
Fosters an environment of teamwork and doing it right the first time
Identifies and implements opportunities for reducing expenses and improving the efficiency of the process
Understands the financial impact of operational decisions
Reviews assigned section’s business reports for accuracy and initiates corrections
Completes responses by stated deadlines
Manages operational budget by appropriately using sub-codes, budget distribution across sub-codes, and expenses management to meet section budget
Evaluates the impact of testing volume changes and recommends budget adjustments as appropriate
Participates in the development of the annual section operational and section capital budgets
Manages section manpower by ensuring the productive use of staff, setting limits for overtime, and monitoring usage as applicable
Keeps abreast of current advances in the field and evaluates and implements changes as appropriate
Other duties as assigned
Qualification
Required
Bachelor's degree in a related discipline required
3 years of related experience, 2 years of which at a management level required
Ability to lead a large, diverse team and manage personnel issues required
Ability to lead change, organize and engage teams, and delegate responsibility required
Ability to travel to multiple sites, as needed, required
Skilled in exercising a high degree of initiative, judgment, discretion, decision-making, negotiation, and collaboration required
Ability to manage multiple tasks simultaneously and effectively change priorities required
Ability to develop business proposals/reports, analyze data, and improve efficiency required
Strong oral and written communication skills required
Preferred
Master's degree preferred
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase