JPMorganChase · 17 hours ago
Experience Research, Vice President
Columbus, OH
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is a leading financial services firm that helps customers achieve their financial goals. As an Experience Research Vice President in Auto Lending, you will shape user experience through comprehensive research strategies and mentoring junior team members.
Asset ManagementBankingFinancial Services
Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations
Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features
Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing
Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge
Qualification
Required
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making
Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs
Preferred
Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives
Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories
Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective
Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership
Hands-on experience leveraging AI tools to accelerate and enhance research processes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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