JPMorganChase · 23 hours ago
Innovation Strategy Manager, Vice President - Card Lending Services
Wilmington, DE
Full-time
Onsite
Mid, Senior Level
6+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Innovation Strategy Manager will lead initiatives in Artificial Intelligence and process excellence within Card Lending Services to enhance customer experiences and drive operational improvements.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas
Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly
Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives
Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable
Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product
Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals
Qualification
Required
Minimum of 6+ years' work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function
Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners
In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions
Excellent communication and interpersonal skills with the ability to develop relationships across business partners
Strong organizational and analytical skills with the ability to prioritize and identify big ideas
Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point
Demonstrated accountability for work processes and the associated risks and controls
Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment
Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed
Ability to manage multiple initiatives at varying stages of their lifecycle
Preferred
Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making
Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency
Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration
Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes
Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives
Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes
Experience with process improvement & project management methodology
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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