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Deloitte · 2 weeks ago

Amazon Connect Lead Technical Architect

Detroit, MI

Full-time

Hybrid

Senior Level, Lead/Staff

$167K/yr - $308K/yr

8+ years exp

Deloitte is a leading professional services firm that empowers organizations to build deeper relationships with customers through innovative strategies and technologies. The Amazon Connect Lead Technical Architect role involves designing Amazon Connect services and overseeing project management while advising clients on AWS best practices.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsored

Responsibilities

Responsible for the design of our Amazon Connect services

Project management and delivery oversight of our onshore and offshore development teams

Builds and manages teams

Advises clients on best practices in AWS services

Ensures quality on projects

Identifies new sales opportunities at existing clients

Qualification

AWSAmazon ConnectCloud architectureContact Center technologyProject managementSDLC methodologiesMS OfficeArtificial intelligenceTeam leadership

Required

Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

5+ years project experience architecting, building, and supporting cloud-based solutions on AWS

Minimum four (4) years of experience leading multiple project teams simultaneously on relevant engagement

Applicable cloud certification within AWS

Bachelor's Degree in Computer Science, Engineering or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, ServiceNow, Oracle, or SAP

Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

Working knowledge and experience of MS Office applications and tools

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Benefits

Discretionary annual incentive program

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

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