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Ford Motor Company · 1 day ago

Sr Manager Digital Retail- Strategy & Dealer Tools

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Ford Motor Company is a global leader in mobility and technology. They are seeking a Senior Manager Digital Retail Experience to leverage advanced technology and strategic insights to improve the digital retail experience and dealer efficiency. The role involves collaborating with dealer operations and product management to optimize dealer-facing tools and systems throughout the purchase-to-delivery journey.

AutomotiveAutonomous VehiclesManufacturingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Champion the customer experience on digital retail, utilizing research, data, critical thinking, human-centered design principles to ensure our greater org delivers on our customers’ expectations and needs, while streamlining the dealer process and providing dealer sales efficiency

Advocate for dealer efficiency with digital retail at Point of Sale including integration with Tier 1, Tier 3 websites, and in dealerships, ensuring that dealer needs are prioritized and addressed

Partner with our tech partners to design our long-term Dealer tech stack strategy for commerce, ensuring alignment with organizational goals and dealer needs

Work with the head of Digital Retail Experience and Dealer Operations to design and implement a plan for dealer adoption, ensuring that changes are effectively communicated and embraced throughout the network

Lead team responsible for:

Defining requirements for dealer-facing tools and work with partners to deliver solutions that support excellent omnichannel experience

Monitoring quality and tracking key metrics, ensuring digital retail performance meets standards enabling ongoing improvement

Qualification

Dealer technologyBusiness strategyTechnology strategyOEM/Dealership RelationsProduct managementCustomer centric approachCreative problem-solvingStrategic thinkerLeadership experience

Required

Bachelor's degree or equivalent combination of relevant education and experience

10+ years of experience in delivering Dealer technology that supports selling a vehicle – roles include: Business strategy, Technology strategy, Dealer engagement

3+ years of OEM/Dealership Relations experience/exposure

3+ years of leadership/manager experience that include: Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems, Resilient leader who understands need to drive enterprise-wide alignment and displays influencing skills at all levels

Preferred

Master's Degree

Extensive experience in Ford Dealer & Field facing roles

Track record of success in the full lifecycle of product management and leading end-to-end product development that include: providing product vision and roadmaps, writing or leading exceptional PRDs, and bringing to market high visibility and complex products

Customer centric approach with a ‘consumer first' mindset