UVeye · 1 month ago
Technical Customer Support Engineer, Tier 2
Teaneck, NJ
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr
3+ years expUVeye is a pioneering company in vehicle safety and reliability, utilizing advanced AI-centric technology. They are seeking a Technical Customer Support Engineer Tier II to assist with product installation, configuration, and provide technical support, ensuring exceptional customer experience.
Artificial Intelligence (AI)AutomotiveIndustrial AutomationMachine Learning
Responsibilities
Assist in the installation, configuration, and calibration of UVeye products for clients
Provide on-site technical support during product installations to ensure proper setup and operation
Troubleshoot and resolve customer technical issues related to machine performance and software
Monitor, maintain, and update systems to ensure continuous product functionality
Prepare detailed documentation and reports on installation and calibration activities
Act as a technical point of contact for clients during installation, calibration, and troubleshooting
Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
Ensure effective incident management by tracking and resolving technical issues promptly
Qualification
Required
3+ years of experience in Tier II support, systems administration, or QA engineering
Bachelor's degree in Computer Science or a related field
Proficiency with Linux, Docker, and Kubernetes
Strong troubleshooting skills across hardware and software domains
Hands-on experience with hardware setup, installation, and calibration
Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
Team-oriented with a customer-first mindset
Experience with cloud platforms like AWS, Azure, or GCP
Familiarity with networking equipment (switches, routers, firewalls, load balancers)
Comfortable using tools like Zendesk, JIRA, and Confluence
Able to work independently and manage multiple priorities under pressure
Preferred
Experience working in startup environments
Proficiency in scripting (Bash, Python)
Experience with deployment and automation tools such as Terraform and Helm
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Company
UVeye
UVeye is a computer vision company that develops automated inspection systems for vehicles.
201-500 employees
H1B Sponsorship
UVeye has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$386.5MKey Investors
Woven CapitalTrinity CapitalHanaco Venture Capital
2025-01-29Series D· $41M
2025-01-29Debt Financing· $150M
2023-05-09Series D· $100M
Leadership Team
Amir Hever
CEO
Ohad Hever
COO
Recent News
Business Insider
2025-10-07
EIN Presswire
2025-09-22
Company data provided by crunchbase