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Truist · 1 month ago

Head of Business Management & Operations (BMO) – Truist Protection Services

Charlotte, NC

Full-time

Onsite

Director/Executive

15+ years exp

Truist is a financial services company seeking a Head of Business Management & Operations for their Truist Protection Services. This role is responsible for driving operational excellence across Cybersecurity and Fraud domains, while integrating governance, financial stewardship, and digital transformation to deliver measurable outcomes aligned with enterprise priorities.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Architect and continuously evolve TPS’s operating model to align with enterprise priorities, emerging threats, and regulatory expectations

Drive data-driven decision-making through advanced analytics, dashboards, and automation, including predictive risk modeling and AI-enabled insights

Serve as strategic proxy for the CSO, ensuring seamless executive coverage and influence in critical forums

Lead governance for board, regulator, and investor engagements, delivering clear, compelling narratives on TPS performance and risk posture

Champion innovation in business operations, leveraging GenAI and digital tools to streamline processes and improve efficiency

Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction

Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration

Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems to enable TPS objectives

Own financial stewardship, including forecasting, cost optimization, and supplier strategy, while managing strategic vendor relationships

Foster a culture of collaboration, accountability, and continuous improvement across TPS and partner organizations

Develop and maintain TPS vision, multi-year strategic plans, OKRs, and other far-reaching strategy documents

Provide boundaryless engagement to prioritize projects, resolve disputes, and drive consensus across Cybersecurity and Fraud teams

Oversee development of monthly operating metrics, dashboards, and executive reporting for TPS leadership and governance committees

Ensure compliance with IT Governance, Risk Management, and Security standards while enabling innovation and agility

Qualification

Technology operations managementFinancial managementRisk managementLeadership in complex programsCybersecurity certificationAI/ML applicationsInclusive team buildingInfluencing at board levelPeople managementOrganizational culture shapingNegotiation skills

Required

Advanced degree in a relevant field, or an equivalent combination of education and work experience

Fifteen years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology

Demonstrated experience in technology operations management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables

Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies

Demonstrated leadership in the implementation of complex programs and projects

Experience in leading regional or global banking teams

Broad business acumen skillset to include Financial planning, workforce management, and organizational health

Preferred

CISM or equivalent cybersecurity certification

Experience driving cybersecurity and fraud business operations in a digital-first environment

Familiarity with AI/ML applications in risk and operations

Track record of building inclusive, high-performing teams and shaping organizational culture

Proven success in Chief Operating Officer or Chief of Staff roles

Broad leadership experience in Information Security and Fraud Risk Management

Proven ability to influence at board and regulator levels with strong executive presence

Experience leading complex programs and projects in highly regulated environments

Benefits

Medical

Dental

Vision

Life insurance

Disability

Accidental death and dismemberment

Tax-preferred savings accounts

401k plan

Vacation

Sick days

Paid holidays

Defined benefit pension plan

Restricted stock units

Deferred compensation plan

Company

Truist

Glassdoor3.3

Truist is the sixth-largest commercial bank in the U.S.

Founded in 2019

Charlotte, North Carolina, USA

10001+ employees

https://www.truist.com

H1B Sponsorship

Truist has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (313)

2024 (247)

2023 (288)

2022 (275)

2021 (278)

2020 (270)