TransUnion · 2 weeks ago
Root Cause Support Analyst
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $112K/yr
4+ years expTransUnion is a company that values professional development and encourages associates to take ownership of their careers. They are seeking a talented individual to join their Global Service and Support team as a Root Cause Analysis support analyst, responsible for creating RCA documents, supporting the RCA development process, and communicating with customers regarding technical events.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Creating Root Cause Analysis documents
Supporting the RCA development process and related tickets associated with RCA requests
Reviewing RCA documents with top customers
Supporting follow-up questions from customers related to incidents that RCAs were provided for
Creates formal customer facing communications summarizing technical events
Works with Legal and TransUnion technical teams to finalize formal communications
Distributes communications to Transunion sales and customer contact
Provides intra-incident communications to TransUnion customer base providing status of an on-going event
Communicates complex technical events in a high level customer appropriate manner
Joins and gathers pertinent details from technical bridge calls / problem review meetings
Responds in timely manner to support related inquiries
Creates customer facing reports summarizing customer processing statistics, system availability, and listing recent events that impacted availability
Informs customers of impactful IT events and maintains updates through resolution
Attends customer facing touchpoint meetings to review recent support incidents (including root cause), service level / metric reports, and other items supported by this team
Provides 24x7 on-call support (as part of a larger on-call rotation)
Qualification
Required
Bachelor's degree in business or computer science and/or the equivalent
4+ years providing written customer facing communications
4+ years in technology and/or IT customer support position
4+ years experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
Preferred
Experience in using the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
New Orleans CityBusiness
2026-01-11
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2026-01-07
Company data provided by crunchbase