Kroger Technology & Digital ยท 3 weeks ago
Telecom Solutions Engineer
Blue Ash, OH
Full-time
Onsite
Entry, Mid Level
2+ years expKroger Technology & Digital is seeking a forward-thinking Telecom Engineer to architect and support next-generation communication systems. This role involves building resilient, scalable, and intelligent telecom solutions while providing advanced engineering through all phases of the Technology Life Cycle.
Retail
Responsibilities
Design and successfully implement overall infrastructure components, ensuring that overall solution is designed to meet availability, DR, monitoring, security and scalability needs
Provide technical leadership on enterprise work and establish standards/guidelines
Define and create operational procedures, processes and scripts
Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening)
Design, implement and support multiple moderately complex systems or applications with multiple concurrent users, ensuring control, integrity, and accessibility
Collaborate with cross-functional teams to ensure secure and scalable solutions
Analyze and review emerging Telecom technologies for reliability, stability, security compliance and cost benefits
Provide advanced level support to operations engineering to resolve complex telecom service improving MTTR
Develop architectural, engineering, and operational support documentation
Qualification
Required
Provide advanced, cross-technology engineering through all phases of the Technology Life Cycle
Accountable for the overall telecom infrastructure including architecture, engineering, security, monitoring, alerting, high availability, disaster recovery, implementation standards, and support documentation
Monitor overall performance to proactively identify potential issues and tune appropriately
Perform root cause analysis and implement corrective measures
Provide technological solutions at a speed that matters for the business
Meaningfully contributes to the technology roadmap
Leads technology modernization efforts, including migration from legacy systems to open-source and cloud-native platforms
Evaluates emerging technologies like NLU/IVA, WebRTC, and AI-driven call routing for business impact
Provides peer review for all engineering solutions
Mentor and coach others to establish and improve processes and procedures
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
Design and successfully implement overall infrastructure components, ensuring that overall solution is designed to meet availability, DR, monitoring, security and scalability needs
Provide technical leadership on enterprise work and establish standards/guidelines
Define and create operational procedures, processes and scripts
Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening)
Design, implement and support multiple moderately complex systems or applications with multiple concurrent users, ensuring control, integrity, and accessibility
Collaborate with cross-functional teams to ensure secure and scalable solutions
Analyze and review emerging Telecom technologies for reliability, stability, security compliance and cost benefits
Provide advanced level support to operations engineering to resolve complex telecom service improving MTTR
Develop architectural, engineering, and operational support documentation
Deep understanding of telephony technologies, including SIP, TDM, VoIP, and RTP
Strong understanding of Cloud services, best practices and operational support
Experience with natural language IVRs and data integration
Automation and application development knowledge
2+ years of experience with Session Initiation Protocol (SIP) as it applies to various telecommunications systems
Advanced troubleshooting and problem-solving skills demonstrated in voice and data IP networking environment including, SIP ladders, packet captures, wireless, switching, routing, firewalls, QOS
Strong understanding of cross functional technologies including Window Server, Linux, NAS, SQL Databases, REST APIs
Company
Kroger Technology & Digital
Kroger Technology & Digital (KTD) is made up of more than 4,600 associates who leverage technology and digital capabilities to create one-of-a-kind experiences to change the way America eats.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carrie Hof, CSM, PMP
Office of the CIO
Dave Steiner
Sr Director, Strategic Partnerships
Company data provided by crunchbase