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Inside Higher Ed · 3 weeks ago

Testing Center Assistant

Bull Valley, IL

Full-time

Onsite

Entry Level

1+ years exp

Inside Higher Ed is seeking a Testing Center Assistant to administer various tests and provide operational support at the MCC Testing Center. The role involves proctoring exams, assisting with administrative functions, and maintaining the integrity of testing procedures.

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Responsibilities

Administer/proctor exams following strict test guidelines and standards set for each individual test

Assist all administrative and clerical functions of the Testing Center, including but not limited to, test scheduling, checking identification, test proctoring, disseminating accurate information, filing, scanning, mailing, accessing, and entering information into databases, recording results, collecting fees, etc

Maintain confidentiality, security, and integrity of all tests, testing procedures, and student information

Obtain and maintain certification in all administered tests. Attend training (off and on campus) as required by supervisor

Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to accomplish functions and responsibilities

Work independently and anticipate needs of the students and/or department

Assume additional duties as assigned by immediate supervisor

Qualification

Microsoft OfficeCustomer serviceBilingual communicationData entryPrioritizeInterpersonal skillsDetail-orientedWork under pressure

Required

Associate's degree from a regionally accredited institution

Experience in customer service and working with diverse populations

One-year experience in related area

Proficient in Microsoft Office (Word, Excel)

Ability to learn technological applications

Strong written, oral communication and interpersonal skills. Sensitivity to students whose cultural and educational experiences differ from his/her own

Ability to meet deadlines, manage multiple tasks, and to prioritize

Ability to relate effectively with students, staff, and community members

Self-directed and detail-oriented

Ability to be very flexible to assist staff in providing Center hours' coverage

Ability to work under pressure with composure

Ability to safely lift 25 pounds unassisted

Strong customer service orientation

Ability to work cooperatively with other Testing Center staff

Ability to use small office equipment, including copy machines or multi-line telephone systems

Ability to use computers for data entry, word processing, and/or accounting purposes

Commitment and respect for diversity, inclusion, and equity and the MCC Behaviors of Excellence

Commitment to the College mission, vision, values, and goals