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Inside Higher Ed · 3 weeks ago

Database Services Manager

Augusta, GA

Full-time

Onsite

Mid Level

3+ years exp

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. The Database Services Manager supports the philanthropic advancement of the enterprise through the effective use of database systems, managing donor, alumni, and other constituent records, and serving as the lead auditor of data integrity standards.

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Responsibilities

Manage the performance, integrity and security of donor and constituent databases and related management information systems and communication systems. Develops and recommends data quality audits and reporting to assess integrity and implements improvements. Develops and implement data input quality control processes to ensure efficient, accurate and complete data entry

Analyzes data requests to determine the needs of users and responds to ad hoc information requests from end users. Interacts with end-users of data to design and produce lists and reports that effectively meet their needs. Creates and maintains database tools such as queries, exports, and reports to generate lists and reports for end users. Manipulates, edits, and combines data from various resources (i.e. MS Excel, Raiser's Edge) to generate accurate and comprehensive lists and reports

Develops and documents relevant business processes for users of new or upgraded systems and provides customer support in the training and proper use of systems various Blackbaud other systems and tools used in Advancement. Builds and maintains data dictionary and relevant code tables for Advancement systems

Maintains interfaces between donor, alumni and university information systems. Executes data imports/exports and communicates with external data stewards (i.e. Human Resources, Registrar, DCM, IE, etc.) to facilitate accurate and consistent data feeds, as appropriate

Performs regular data updates and appending procedures utilizing a variety of sources (i.e. NCOA updates, email appends, phone appends) following postal standards and best practices

Maintain relationships with hardware, software and data subscriptions vendors, staying current on technology trends. Plan and implement technological upgrades and enhancements; reviews, tracking and related data analysis in collaboration with the Associate Director of Information Systems and Reporting

Develops recommended standards for appeals, tracking use and monitoring performance of appeals, constituent outreach, and alumni/donor events

Other duties as assigned

Qualification

Database systems managementData analysisData integrity standardsBlackbaud certificationMicrosoft ExcelCRM database systemsWritten communicationVerbal communicationInterpersonal skillsTeam collaboration