JPMorganChase · 1 day ago
Product Manager - Machine Learning & Intelligence Operations
Columbus, OH
Full-time
Onsite
Director/Executive
6+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. They are seeking a Vice President, Product Manager to lead transcription and conversational insights initiatives within the Machine Learning & Intelligent Operations team, focusing on enhancing customer and employee experiences through innovative AI and machine learning solutions.
Asset ManagementBankingFinancial Services
Responsibilities
Define the product strategy, roadmap, prioritization, and backlog for machine learning applications
Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization
Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members
Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance
Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume
Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap
Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings
Foster a culture of innovation, collaboration, and continuous improvement within the team
Qualification
Required
6+ years of experience in Technical Product Management, ideally with AI/ML-related products
Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment
Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes
Applied experience in a variety of AI and machine learning techniques and technologies
Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners
Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors
Strong problem-solving skills and the ability to think creatively and strategically
Experience with cloud-based AI/ML platforms and tools is a plus
Preferred
Experience working in or with customer service operations
Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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