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CBIZ · 5 days ago

Benefits Client Success Representative | HCM

Roanoke, VA

Full-time

Onsite

New Grad, Entry Level

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The Benefits Client Success Representative will handle a high volume of calls and cases related to Consumer Directed Healthcare Products and ensure compliance and accuracy in benefits administration.

Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses

Hiring Manager

Olivia Damiano

Responsibilities

Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment

Provide prompt and accurate problem resolution for internal and external clients. Own the issue resolution from start to finish

Coordinate annual benefits enrollment renewal and ongoing administration for clients, participants, COBRA insured, and retirees, etc., in a timely manner

Ensure that plans are accurate, current, and meet compliance standards

Distribute claims and documentation for reimbursements as well as COBRA reinstatements and terminations

Educate participants and clients about their benefits related to eligibility and plan requirements

Ensure all internal controls and procedures are followed for accuracy

Provide excellent customer service support for ongoing benefit activity and eligibility. Assure plans are administered in a manner that is compliant with IRS regulations

Record necessary changes/updates as appropriate

Additional responsibilities as assigned