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Valin Corporation · 5 hours ago

Customer Service Representative - Return Material Authorization

Chandler, AZ

Full-time

Onsite

Entry, Mid Level

$22/hr - $26/hr

2+ years exp

Valin Corporation is a leader in delivering complex and tailored solutions to meet customer needs. They are seeking a Customer Service Representative - Return Material Authorization (RMA) to administer the RMA process, perform quality assurance inspections, and ensure compliance with customer requirements.

EnergyIndustrial AutomationNatural Resources

Responsibilities

Leads and drives the RMA process

Manage RMA’s in the ERP system

Ensure that approved RMA's are processed and to meet stated and contractual goals

Ensure all RMAs are processed in accordance with customer requirements

Manage the RMA data collection and prepare monthly reports

Manage the RMA repair turn-around time to ensure customer requirements are understood and met

Meet or exceed cycle time obligations for processing and repair

Communicate with Customer Service and Customers, specific RMA information (cost and status)

Conducts closed loop corrective action of product or process Quality problems relating to RMA’s

Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements

Proven troubleshooting, corrective action and analytical skills and abilities relating to non-conformance and quality issues

Experience with handheld inspection tools (Calipers, Micrometer, Multimeter, etc.)

Ability to clearly communicate and resolve issues with a wide variety of people and demands

Demonstrate intermediate level problem-solving and decision-making skills

Organized and efficient in time-management, capable of multi-tasking

Self-motivated and able to perform job requirements with minimal supervision

Demonstrate proficiency in the following software applications: MS Office, Visio and Windows OS systems

Impose - through functional groups – Quality and Safety requirements based on current regulations, Company and Customer requirements and needs

Train personnel on ISO / Quality procedures

Promote company wide quality improvement efforts

Comply with all company policies and Safety regulations

Provide guidance and feedback to the site RMAC’s

Participate in Customer, Regulatory, ISO or other Audits as required

Qualification

Quality Assurance experienceRMA process managementHandheld inspection toolsERP system managementISO procedures trainingAnalytical skillsReport writingProblem-solving skillsTime-managementCommunication skillsInterpersonal skillsSelf-motivated

Required

Ability to read a print and/or wiring diagram and/or flow schematics

Ability to use hand held tools and test equipment

Strong written, verbal, persuasion and interpersonal skills

Ability to organize and prioritize work and meet deadlines

Self-starter, able to work in an environment with minimum supervision

Develop Quality and related Work Instructions as assigned

Support the process and procedures for maintaining high standards of Quality, Reliability and Safety

Ability to read and interpret documents such as specifications, procedural manuals

Ability to write reports and correspondence