University of Michigan Health-Sparrow · 1 day ago
STCI-AMBULATORY SCHEDULING SPECIALIST
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expUniversity of Michigan Health-Sparrow is seeking an Ambulatory Scheduling Specialist to schedule and pre-register patients for STCI. The role involves verifying insurance, collecting payments, and ensuring compliance with medical necessity checks.
Hospital & Health Care
Responsibilities
Interview patients for the purpose of scheduling and/or pre-registration. Collect complete and accurate confidential demographic and financial information to comply with regulatory agencies and billing requirements
Assign appropriate ICD-10 for registration and billing compliance purposes at the point of scheduling and registration
Verify medical necessity check upon scheduling a patient
Verify insurance eligibility and covered benefits by using all electronic systems available or by phone
Answer telephones, direct calls and record and distribute messages
Schedule clinical office visits and appointments
Schedule appropriate patient testing prior to office visits
Reschedule appointments as needed
Monitor physician clinic schedule to ensure clinics are adequately scheduled to maximize patient access
Explain billing/payment policies to patients
Check-out patients, collecting payment as needed
Collect and verify necessary insurance authorizations as appropriate and possess knowledge of financial class requirements regarding registration and insurance requirements. Prior to arrival, document financial information in the accounts for billing purposes and to ensure benefits are listed for point of service collection
Collect payments for services that are not covered by the patient’s insurance
Operate multiple computer applications to register patients, schedule appointments and retrieve surgical, testing, insurance and financial information
Communicate with providers (physicians, APPs, RNs) regarding orders placed for patients
Serve as a liaison between STCI Cardiology Lansing Clinic and other departments e.g. Patient Support Services, Patient Access, SMG Referring physician offices, all hospital emergency departments in order to obtain required data for appointments scheduled at STCI
Work exception accounts held internally or rejected by payers for errors related to registration an financial clearance activities
Qualification
Required
Minimum of one year of multi physician office experience, medical records, or equivalent job training
High school diploma or GED
Medical terminology knowledge
Knowledge of computer systems, programs and applications
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job
Preferred
Cardiology experience preferred
Company
University of Michigan Health-Sparrow
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase