Pennant · 1 month ago
Revenue Cycle Portfolio Leader - Home Care
United States
Full-time
Remote
Mid Level
3+ years expPennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. The Revenue Cycle Portfolio Leader is responsible for leading operations in billing, cash collections, and accounts receivable functions for Home Care agencies, ensuring best practices and collaboration across the organization.
Responsibilities
Provides front-line support to Billers, Billing Managers, EDs, and other agency staff, including day-to-day AR questions/concerns and acquisition training; provides tools to monitor processes and issues within the revenue cycle
Train, create, and identify best practices for billing, collection efforts, and procedures for Billers and Billing Managers in the revenue cycle. Continue to monitor and create accountability
Partner with Service Center AR Resources to train billers and billing managers
Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, EDs, other agency staff, payors, and referral sources
Maintains comprehensive working knowledge of payor contracts and ensures that payors are billed according to contract provisions. When needed, represents and acts on behalf of the agency to resolve conflicts with payers
Maintains comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and is a resource for appropriate agency personnel
Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system, including upgrades and enhancements
Monitors and audits for adequate Billing Notes are crucial to providing Audit Trail support to document issues addressed, aid in justifying appeals, and ensure audit compliance
Attends Cluster and Market-level meetings to identify systemic issues in AR practices, workflow, or system configuration and support standardized best practices among agencies
Monitors aged accounts receivables and related metrics to ensure agencies meet established targets (DSO, Bad Debt, Collection %)
Reviews and approves manual revenue and write-off adjustments according to internal controls
Provide support to month-end close procedures, including reconciliation of cash receipts and bank deposits according to policy as needed. Work with the accounting department on any discrepancies
Ensures that billing and patient account record systems are maintained per with generally accepted accounting principles and in compliance with state, federal, and accreditation requirements
Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations
Qualification
Required
At least three years' experience in health care billing and collections management, preferably in home health and/or hospice operations
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills
Demonstrated capability to accurately manage detailed information in multiple EMR systems within the home health and hospice industry (HCHB, Well Sky, Waystar, Esolutions, etc). Wellsky is required
Complete competencies of home health and hospice billing requirements within the first 90 days
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers
Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities
Benefits
Full benefits package: medical, dental, vision, 401(k) with match
Generous PTO, holidays, and professional development
Company
Pennant
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Hughes
CEO In Training
Brent Guerisoli
Chief Executive Officer
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