Infinite Computer Solutions · 1 month ago
Call Center Customer Service Representative
Texas, United States
Full-time
Onsite
Entry Level
2+ years expInfinite Computer Solutions is seeking a Customer Service Representative (CSR) to manage inbound communications from healthcare providers. The CSR will assist with inquiries related to benefits, eligibility, and claims while ensuring compliance with privacy regulations.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Responsibilities
Respond To Provider Inquiries Related To Benefits, eligibility, and claim status
Claim research and Explanation of Benefits (EOB)
Authorizations and provider directory inquiries
Navigation support and promotion of the provider self-service portal
Utilize internal systems and tools (via secure access methods) to retrieve and update information
Document all interactions accurately in the designated call/chat tracking systems
Escalate unresolved cases to the appropriate internal departments
Complete all post-interaction tasks, including memos and detailed notes
Communicate clearly, concisely, and professionally with healthcare providers
Promote the effective use of self-service tools and digital resources
Adhere to all privacy laws and regulatory compliance requirements
Meet performance targets and service level agreements (SLAs)
Qualification
Required
High school diploma or equivalent (mandatory)
Strong command of the English language (verbal and written)
Basic knowledge of Windows OS and Microsoft Office tools
1–2 years of customer service experience (preferably in healthcare or insurance)
Experience working in a call center or support environment
Empathy: Understands and acknowledges provider concerns
Professionalism: Maintains a calm and respectful tone under pressure
Accountability: Takes ownership of responsibilities and outcomes
Adaptability: Flexible with process changes and system updates
Confidentiality: Complies with data privacy standards and regulations
Excellent Communication: Ability to articulate clearly and listen actively
Problem Solving: Uses logic and reasoning to resolve issues effectively
Technical Proficiency: Comfortable navigating multiple systems and platforms
Time Management: Handles tasks efficiently while meeting deadlines
Customer Centricity: Focused on delivering a positive provider experience
Team Collaboration: Works well with others and contributes to team success
Preferred
Some college education or a completed degree
Familiarity with claims processing systems and provider portals
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
2025-05-07
Company data provided by crunchbase