Customer Service Representative jobs in United States
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First Financial Bank NA ยท 2 days ago

Customer Service Representative

positionRockville, IN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. The Customer Service Representative role involves building relationships with clients, delivering exceptional service, and assisting with financial products and loan applications.

AccountingBankingFinancial Services

Responsibilities

Build Relationships: Get to know clients, understand their needs, and offer tailored financial solutions
Deliver Exceptional Service: Anticipate and meet client needs with a positive and proactive approach
Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts
Generate Leads: Identify client needs and connect them with the right financial resources
Assist with Loan Applications: Guide clients through the consumer loan initiation process smoothly and efficiently
Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line
Educate & Protect: Clearly explain product benefits, compliance essentials, and security measures
Solve Problems: Address client concerns with professionalism and poise, even in stressful situations
Minimize Risk: Safeguard clients against fraud and ensure compliance with banking regulations
Collaborate: Be part of a dynamic, respectful, and supportive team. Join us and be a vital part of a trusted financial institution!

Qualification

Customer service experienceCash-handling experienceConsumer lending productsCompliance knowledgeData entry proficiencyBasic math skillsActive listeningClear communication

Required

High school diploma or equivalent
Minimum 1 year of customer service experience in a business setting
Minimum 1 year of cash-handling experience
Strong customer service skills, including active listening and clear communication
Experience recommending, selling, and referring financial products
Solid understanding of compliance and fraud detection
Ability to accurately balance a cash drawer
Proficiency with computers, data entry, and multi-line phone systems
Basic math and accounting skills
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday
Ability to work occasional weekends and extended hours

Preferred

Teller experience preferred (6+ months)
Familiarity with consumer lending products

Benefits

Medical, dental, vision, and employer-paid life and disability insurance.
401(k) match
Employee Stock Ownership Program (ESOP)
Banking benefits.
Paid time off, including 11 Federal Reserve bank holidays.
Tuition assistance
Professional development programs.

Company

First Financial Bank NA

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Since 1834, First Financial Bank has been empowering individuals and communities with secure, innovative financial solutions.
dateFounded in 1834
location
Terre Haute, Indiana, USA
people-size501-1000 employees
web-link
https://first-online.bank

Funding

Current Stage
Late Stage

Leadership Team

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Norm Lowery
Chief Executive Officer
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Mark Franklin
SVP, Chief Lending Officer
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Recent News

First Financial Corporation Indiana
First Financial Corporation and CedarStone Financial, Inc. Sign Merger Agreement
2025-11-08
First Financial Corporation Indiana
First Financial Corporation Reports Second Quarter Results
2025-07-22
Arkansas Business
First Financial Bank Names Nic Dougan as CFO (Movers & Shakers)
2024-01-15
Company data provided by crunchbase