Kroger Mountain View Foods ยท 1 month ago
Assistant Customer Service Leader
Lawrence, KS
Full-time
Onsite
Entry, Mid LevelKroger Mountain View Foods is dedicated to creating an outstanding customer experience through exceptional service. The Assistant Customer Service Leader will assist the department manager in achieving sales and profit goals while ensuring a safe and clean environment that encourages customer retention.
Food Production
Responsibilities
Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
Assist with monitoring and control supply expenses for the department
Assist with managing cash control, sales and cash items and records for the store
Manage the scheduling of Front-end associates to provide adequate department coverage
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Assist with creating and execute budgets and scheduling of labor in partnership with store management
Assist in the development and implementation of department action plans to achieve desired results
Collaborate with Front-end associates and promote teamwork
Display a positive attitude
Stay current with present, future, seasonal and special ads
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Adhere to all local, state and federal laws, and company guidelines
Must be able to perform the essential functions of this position with or without reasonable accommodation
Qualification
Required
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Retail or Customer Service experience
Preferred
High school diploma or equivalent
Management experience
Second language (speaking, reading and/or writing)
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Company
Kroger Mountain View Foods
Mountain View Foods is a plant set apart from other dairies in the U.S. from a capability, flexibility, and a future technological standpoint.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase