Infinite Computer Solutions · 1 month ago
System Administrator
Campus, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expInfinite Computer Solutions is seeking a System Administrator to provide technical support to end-users. The role involves guiding users through solutions, logging support requests, and collaborating with technical teams to resolve issues while adhering to security protocols.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Responsibilities
Provide timely and effective technical support to end-users via phone, email, chat, ticket
Guide users through step-by-step solutions and educate them on the proper use of technology
Log, track, and prioritize support requests using a ticketing system
Follow standard operating procedures for incident resolution and escalation when necessary
Collaborate with departmental representatives to understand specific applications, workflows and processes
Ensure timely acknowledgements & resolution of incidents to meet service level agreements (SLAs)
Maintain accurate records of support activities, including detailed descriptions of issues and resolutions
Document common problems and solutions to create a knowledge base for both users and the internal respective teams
Work closely with concerned teams like system administrators, network engineers, other technical staff and internal departments to resolve complex issues
Adhere to security protocols specific to each department and ensure compliance regarding data privacy & confidentiality
Should be comfortable working in rotational & week-end shifts – 24/7
Qualification
Required
One to three years of experience in Helpdesk support
Looking for immediate joiners
Provide timely and effective technical support to end-users via phone, email, chat, ticket
Guide users through step-by-step solutions and educate them on the proper use of technology
Log, track, and prioritize support requests using a ticketing system
Follow standard operating procedures for incident resolution and escalation when necessary
Collaborate with departmental representatives to understand specific applications, workflows and processes
Ensure timely acknowledgements & resolution of incidents to meet service level agreements (SLAs)
Maintain accurate records of support activities, including detailed descriptions of issues and resolutions
Document common problems and solutions to create a knowledge base for both users and the internal respective teams
Work closely with concerned teams like system administrators, network engineers, other technical staff and internal departments to resolve complex issues
Adhere to security protocols specific to each department and ensure compliance regarding data privacy & confidentiality
Should be comfortable working in rotational & week-end shifts – 24/7
Proficient in verbal and written English communication
Familiarity with ticketing systems and ITIL processes
Excellent communication and customer service skills
Ability to work independently and collaboratively in a fast-paced environment
Quick learner
Strong knowledge of windows and/or mac-os operating systems
Familiarity with Microsoft Office Suite & other common business applications
Basic understanding of networking concepts
Ability to convey technical information to non-technical users
Analytical and problem-solving skills to diagnose and resolve technical issues
Ability to adapt to new technologies and changing work environments
Bachelor's degree or diploma in relevant field or equivalent work experience
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
2025-05-07
Company data provided by crunchbase