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Alliance One · 1 day ago

HR Shared Services (HRSS) Analyst

North Carolina, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Alliance One is a company focused on providing centralized human resources support across North America. The HR Shared Services Analyst will ensure efficient delivery of HR services, manage employee data, and support compliance with legal regulations.

ManufacturingTobacco

Responsibilities

Maintain and update employee records in the HR system (ORACLE Fusion HCM), ensuring data accuracy and confidentiality, including processing terminations, uploading documents, and approving scheduling, manager, or badge changes

Participate in the employee lifecycle processes, including onboarding, transfers, and offboarding

Collaborate with HR teams to ensure data consistency and compliance with legal requirements

Support your HR Shared Services colleagues (Benefits, Compensation, Payroll, and Talent Acquisition) and HRBP’s when needed

Organizational chart administration

Coordination of our corporate recognition program

Serve as the first point of contact for employee inquiries regarding HR policies, procedures, and benefits. Provides back up coverage as needed

Provide support through multiple channels (i.e., email, phone, mail, etc.) to resolve employee issues efficiently

Escalate complex cases to HR colleagues, HRBP’s or management when necessary

Ensure that all HR processes comply with federal, state, and local employment laws

Support internal and external audits by providing necessary documentation and reports

Assist with maintaining up-to-date knowledge of employment laws and regulations

Manage I9 verification process/employment verifications while maintaining HR records

Qualification

ORACLE Fusion HCMHR OperationsADP Workforce NowPHR CertificationSHRM-CP CertificationAnalytical skillsCustomer serviceCommunication skillsAttention to detailOrganizational skills

Required

Associates' degree in business administration, accounting, finance, economics, Human Resources or related field

2-4 years of experience in HR operations

Ability to demonstrate sound judgement and effective communication skills (written and verbal)

Strong attention to detail and accuracy

Excellent analytical, problem-solving and technical skills

Proficiency in MS office

Strong organizational skills with the ability to prioritize responsibilities and function with minimal supervision

Exceptional customer service and communication skills

Ability to handle sensitive and confidential information with extreme professionalism and discretion

Ability to multi-task and remain calm while working under the pressure of deadlines in a fast-moving environment

Preferred

Prior experience in HR Operations, HR Shared Services (HRSS), Global Business Services (GBS) or payroll

Experience with ORACLE Fusion HCM

ADP Workforce Now payroll experience

PHR, SHRM -CP Certification

Company

Alliance One

Headquartered in Morrisville, North Carolina, Alliance One International is a global tobacco leaf supplier operating in approximately 30 countries worldwide.

Founded in 1904

Morrisville, North Carolina, USA

1001-5000 employees