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CSC · 1 day ago

Team Leader of Client Service

Wilmington, DE

Full-time

Onsite

Senior Level

5+ years exp

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. The Team Leader will supervise and manage a team of Client Order Coordinators, ensuring quality customer service and timely compliance filings while fostering an inspiring team environment and setting clear goals.

ConsultingLegal

No H1B

Responsibilities

Create an inspiring team environment with an open communication culture

Develop key performance indicators and set clear team goals

Delegate tasks effectively and set deadlines

Oversee day-to-day operations

Monitor team performance and conduct performance reviews

Handle customer complaints and address escalations with customers

Design and implement process and operational policies

Full spectrum of employee management, development, and training

Motivate team members to achieve objectives

Discover training needs and providing coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and rewarding accomplishments

Ensure the highest levels of productivity, service, and client satisfaction levels

Organize team-building activities

Qualification

Performance metricsMS Office proficiencyLeadership experienceCustomer service experienceMentoring skillsChange managementAnalytical skillsWritten communicationVerbal communicationOrganizational skillsTime managementDecision-makingProblem-solvingAttention to detail

Required

5 years of leadership experience, preferably in a customer service and compliance industry

A proven history of successfully mentoring and developing employees

In-depth knowledge of developing and utilizing performance metrics

Proficiency with MS Office, especially Excel

Tremendous written and verbal communication skills

Organizational and time management skills

Decision-making skills

Excellent change management skills

Strong analytical and problem-solving skills

Attention to detail

Candidates for this position must be eligible to work without sponsorship

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees