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Argano · 6 hours ago

Oracle HCM Senior Engagement Manager - Client Services

United States

Full-time

Remote

Senior Level

5+ years exp

Argano is a digital consultancy focused on high-performance operations, helping enterprises navigate evolving markets. The Client Services Engagement Manager plays a crucial role in client relationships, ensuring satisfaction and identifying business challenges to deliver innovative solutions.

Information ServicesInformation TechnologyManagement Consulting

Culture & Values

H1B Sponsor Likely

Responsibilities

Serve as the primary ambassador of Argano to Oracle HCM clients, embodying our values and commitment to excellence

Forge and maintain robust, enduring relationships with clients, being their trusted advisor and first point of contact

Ensure the highest levels of client satisfaction, acting as Argano’s ears and eyes on the ground to gauge client needs and feedback

Proactively identify and mitigate potential issues and risks, maintaining the integrity and quality of our service delivery

Skillfully manage client escalations, resolving them with efficiency and tact

Keep clients consistently informed with clear, effective communication, ensuring they are aligned with project progress and any changes

Deeply understand client business objectives and challenges, using this insight to tailor solutions that integrate Argano’s technical prowess

Actively identify opportunities for upselling or expanding Argano's services based on evolving client needs

Ensure seamless planning, execution, and delivery of services, embodying Argano's commitment to quality at every stage

Coordinate closely with internal teams, ensuring a harmonized approach to client engagement and delivery

Regularly conduct assessments to refine and enhance our service model and delivery

Manage multiple clients on a daily basis through help ticket prioritization and coordination of issue resolution from a team of functional consultants

Responsible for maintaining client budgeting and billing

Qualification

HCM project managementClient relationship managementExecutive communicationRisk managementInnovative solutionsProject managementStrategic thinkingGlobal perspectiveNegotiation skillsProblem solvingTeam collaboration

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or other technical degree or any relevant field

5-10 years of experience in client services or project management with a proven track record in managing complex, client-facing projects

Minimum of 5 years implementing or managing HCM projects

Demonstrated ability to handle multiple projects effectively, with exceptional communication and interpersonal skills

Experience writing comprehensive scope documents

5 or more years of direct supervisory experience

Strong verbal and written communication to interact effectively with clients and internal teams

Ability to convey complex ideas in a clear and concise manner

Communicate effectively with C-level executives

Build and maintain positive relationships with clients

Understand client needs and ensure customer satisfaction

Manage client engagements on a global scale

Understand international business practices

Drive innovation in client service delivery

Propose and implement new strategies to improve client satisfaction

Identify and mitigate potential risks in client engagements

Develop contingency plans for complex projects

Assist in project planning, execution, and delivery

Coordinate project tasks and timelines

Contribute to the development and execution of strategic plans

Negotiate contracts, agreements, and service-level expectations

Identify and address client issues promptly

Collaborate with the team to find effective solutions

Work closely with cross-functional teams

Foster a collaborative and positive team environment

Preferred

MBA a plus

Company

Argano

Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.

Founded in 2020

Plano, Texas, USA

1001-5000 employees

https://argano.com/

H1B Sponsorship

Argano has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (12)

2023 (2)