CX Strategy & Digital Experience Intern jobs in United States
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MGIC · 2 hours ago

CX Strategy & Digital Experience Intern

MGIC is a pioneer of private mortgage insurance, helping people achieve homeownership sooner. The CX Strategy & Digital Experience Intern will support the team in managing customer-facing properties and enhancing the customer experience through creative and analytical efforts.

Financial ServicesInsurance
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Comp. & Benefits

Responsibilities

Assist our UX/UI Designer in creating wireframes, mockups, and prototypes
Support user testing efforts – designing studies, preparing study materials, and analyzing data
Assist with testing and validation of new features within our websites, email platform and digital analytics implementations
Support our customer insights tools and practices in survey creation and analysis
Aid in brainstorming recommendations and taking part in the implementation of Marketing & Customer Experience projects
Research new capabilities, trends, audiences, and more and present your findings and recommendations, and execute on next steps
Support a website renovation by aiding in content migration and UAT
Other team tasks as assigned

Qualification

User experienceDigital marketingWeb technologiesPrototyping toolsSurvey toolsAgile practicesResourcefulnessAttention to detailCollaborationEffective communicationCustomer-focused

Required

Junior or senior standing in a Bachelor's degree program with emphasis in user experience, digital marketing, or library science
Strong interest in CX, UX, and product development
Working knowledge of various web technologies (HTML, CSS, understanding of content management systems or digital experience platforms)
A solid understanding of web and mobile best practices and patterns
Attention to detail
Resourcefulness and the ability to work independently
Ability to collaborate well with immediate team and other work groups
Effective verbal and communication skills
Willingness to learn new technology and new approaches
Be customer-focused and seek to understand the needs of MGIC customers as well as internal customers

Preferred

Basic proficiency with prototyping tools (Figma preferred)
Familiarity with survey tools and platforms (Survey Monkey, Qualtrics)
Understanding of Agile practices & methodologies

Benefits

Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress

Company

MGIC

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MGIC is a private insurance company offering insurance on real estate mortgages.

Funding

Current Stage
Public Company
Total Funding
unknown
1991-08-16IPO

Leadership Team

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Tim Mattke
Chief Executive Officer
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Sean Valcamp
VP, Chief Technology Officer (CTO)
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Company data provided by crunchbase