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Robert Half · 5 days ago

Customer Billing Representative

Aurora, CO

Full-time

Onsite

Mid Level

$24/hr - $25/hr

3+ years exp

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a dedicated Customer Service Representative to deliver exceptional customer service while addressing billing inquiries and resolving issues with professionalism and efficiency.

ConsultingHuman ResourcesRecruitingSecurity

Responsibilities

Provide timely and courteous support to both internal and external customers, addressing inquiries and resolving billing-related concerns

Investigate and troubleshoot billing discrepancies, implementing solutions to prevent recurring issues

Collaborate with vendors to address technical or system-related billing challenges and optimize system functionality

Process credit refunds and adjustments for customer accounts, ensuring accuracy and compliance with policies

Generate and review late fees, shut-off notices, and work orders for field representatives, ensuring proper follow-up

Review contractor requests and issue billing

Coordinate with various departments to share billing information

Approve and manage customer payment arrangements, monitoring compliance and taking appropriate action for defaults

Oversee the preparation and mailing of billing statements

Participate in continuous improvement efforts, providing feedback on policies and procedures to enhance operational efficiency

Qualification

Customer service expertiseBilling knowledgeData entry skillsAnalytical thinkingMicrosoft ExcelProblem-solving abilitiesVerbal communicationWritten communicationRelationship building

Required

Minimum of 3 years of experience in a customer service or billing-related role

Proven ability to handle challenging customer interactions with professionalism and a positive demeanor

Strong skills in data entry and the ability to calculate payments accurately

Excellent analytical thinking and problem-solving abilities

Capability to build and maintain effective working relationships with colleagues, vendors, and the public

Exceptional verbal and written communication skills, with the ability to prioritize tasks and meet deadlines

Proficiency in Microsoft Excel and familiarity with customer service systems, including call center operations

Preferred

Knowledge of billing processes and accounts payable systems is preferred

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k) plan

Company

Robert Half

Glassdoor3.8

🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.

Founded in 1948

Menlo Park, California, USA

10001+ employees