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Fifth Dimension · 3 weeks ago

AI Solutions Architect (New York)

New York, NY

Full-time

Hybrid

Senior Level

$200K/yr - $250K/yr

Fifth Dimension is an international startup based in London and New York, focused on bringing AI automation to document-heavy industries. The Solutions Architect will own the technical relationship for enterprise accounts, ensuring customer success and driving product adoption while collaborating closely with sales and engineering teams.

Artificial Intelligence (AI)Content MarketingDigital Marketing

Responsibilities

Partner with Sales on pre-sales technical scoping - translate prospect requirements into solutions, define success criteria, present technical credibility

Own customer onboarding and enablement - get customers to value fast through structured guidance on data setup, workflow design, and platform adoption

Manage ongoing technical health of enterprise accounts - monitor utilization, triage issues, surface expansion opportunities, coordinate with Solutions Engineers on complex implementations

Drive product adoption strategy - translate new features into customer value, design rollouts that maximize adoption, eliminate lag between Engineering shipping and customers benefiting

Be the voice of US customers to Product and Engineering - write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities

Travel (25-30%) to client sites across the US building deep relationships with the teams who rely on our platform

Partner with the CEO on strategic account relationships and US market positioning

Qualification

Technical Account ManagementSolutions ArchitectureProject ManagementCustomer Relationship ManagementFeature Request AdvocacyTechnical JudgementCustomer OnboardingCommunication SkillsTeam CollaborationProblem SolvingAdaptabilityCross-functional Collaboration

Required

Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company

Track record managing complex customer relationships simultaneously with strong project management discipline

Technical depth to direct Solutions Engineer work, advocate for feature changes, and make quality judgements

Comfort being the primary technical face to customer executives

Ability to make technical trade-off decisions without constant escalation

Experience translating between customer needs and product requirements

Based in or willing to relocate to New York City

Preferred

Real estate, financial services, or legal industry knowledge

Experience at a high-growth startup where you wore multiple hats

Previous experience working closely with C-suite executives

Comfort working across US/international teams and time zones

Benefits

Meaningful equity (on a standard vesting schedule)

2% company-sponsored 401(k) contributions

Company-sponsored healthcare, dental, and life insurance

Unlimited PTO

$100 monthly wellbeing budget

Tailored support for exceptional challenges. This looks different for everyone, but can include contributions to: + Gender-affirming care + Private specialist and scans for an injury + ADHD/Autism diagnosis + IVF + Therapy

Enhanced Parental Leave + 14 weeks full pay (followed by standard statutory pay) for primary caregiver + 6 weeks full pay for secondary caregiver

$1000 annual training budget