Texas Security Bank · 3 weeks ago
Financial Center Manager/Branch Manager (75255)
North Dallas - Dallas, TX 75254
Full-time
Onsite
Mid, Senior Level
3+ years expTexas Security Bank is seeking a Client Support Manager to lead customer service operations for their bank branches. This role focuses on delivering high-quality service, managing a team of representatives, and ensuring compliance with regulatory standards.
BankingBitcoinBuilding MaterialFinancial ServicesReal EstateVenture Capital
Responsibilities
Team Leadership: Supervise, train, and lead customer service staff. Set performance goals and standards, manage accountability, conduct regular performance reviews and on the job coaching
Customer Experience: Develop and demand exceptional customer service mindset of the team. Ensure prompt, professional, and courteous service at all relative touchpoints, resolving escalated customer issues efficiently
Branch Operations: Oversee daily customer service activities, including transaction processing, account maintenance, inquiries, and problem resolution. Enforce adherence to banks’ professional appearance standards
Sales Support: Promote bank products and services, identify cross-selling opportunities, deposit account opening
Compliance: Ensure all customer service processes comply with regulatory and bank policies; maintain accurate records and documentation
Process Improvement: Establish strong customer service standards and build learning management system (LMS) content related to team roles
Reporting: Manage weekly production and customer service scorecards for team members. Prepare and present regular reports on customer service metrics, feedback, and branch performance to senior management
Relationship Building: Develop strong relationships with customers, team members, community members, and business partners
Qualification
Required
Minimum of 3+ years of experience in banking, customer service, or branch management
Proven leadership and team management skills
Ability to hire, develop, coach, and retain great customer service professionals
Excellent interpersonal and communication skills
Ability to identify and implement technology that enhances team production, efficiency, and accountability
Strong problem-solving abilities and diligence
In-depth knowledge of banking products, services, and regulations
Ability to work in a demanding environment and manage multiple priorities
Proficiency with banking software and Microsoft Office Suite
Preferred
Bachelor's degree in business administration or related field
Management experience
Company
Texas Security Bank
Texas Security Bank provides financing, real estate loans, and SBA loan services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.29M2017-04-13Series Unknown· $2.29M
Leadership Team
Craig Scheef
Founder, Chairman & CEO
Ben Parkey
Chief Banking Officer
Recent News
Paypers
2025-02-03
Company data provided by crunchbase