GenAI Principal Solution Engineer jobs in United States
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TELUS Digital · 3 weeks ago

GenAI Principal Solution Engineer

TELUS Digital is a global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. They are seeking an exceptional Principal Solutions Engineer to act as a trusted technical advisor for customers, leading technical strategy and solution delivery for global programs while ensuring customer success.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Lead deep technical discovery sessions with AGI/ASI research and engineering teams to diagnose the core data bottlenecks hindering their model development
Architect and design bespoke data solutions that directly address the unique scale, quality, and complexity requirements of training next-generation AI models
Deliver compelling, technically-grounded presentations and workshops that articulate how our solutions accelerate research velocity and improve model performance
Design and lead targeted pilot programs and validation studies with clear, data-driven success criteria to prove the alpha our platform provides for specific research objectives
Build enduring, trust-based relationships within top AI labs by acting as a dedicated technical advisor and strategic partner in their mission
Serve as the primary technical authority during implementation, translating research goals into robust, scalable data pipelines and workflows
Develop and share reference architectures, best practices, and technical documentation that empower customers to maximize the value of our platform
Proactively identify opportunities to automate and optimize data workflows, accelerating the data-to-model lifecycle for our customers
Mentor and guide the solutions engineering team on the evolving needs and best practices for supporting AGI/ASI development
Evaluate and champion new tools and technologies that can enhance our data solution capabilities and improve operational efficiency

Qualification

Generative AI techniquesSystem architectureWorkflow optimizationCustomer-facing experienceCollaboration with engineering teamsData pipeline designAnalytical skillsLLMsCloud platformsAPIsEnterprise softwareCommunication skillsProblem-solving skills

Required

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field
5+ years of experience in a customer-facing technical role such as solutions engineering or sales engineering roles
1+ years of hands-on experience in how LLMs work & Generative AI (LLM) techniques, particularly prompt engineering, RAG, and agents
Expertise in system architecture, integrations, automation, and workflow optimization
Strong analytical and problem-solving capabilities
Excellent verbal and written communication in English
Familiarity with LLMs, cloud platforms, APIs, and enterprise software tools
A track record of working closely with product and engineering teams to influence product direction
Familiarity with managing POCs and RFPs and addressing complex architectural and security questions
Ability to work collaboratively across global, multidisciplinary teams
Flexibility to operate across time zones and adapt to changing priorities
Must successfully pass background and employment verification checks

Preferred

Experience with AI start-ups or hyperscalers is a huge plus
Additional languages are a plus

Company

TELUS Digital

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Telus Digital provides data solutions and human intelligence services.

Funding

Current Stage
Public Company
Total Funding
unknown
2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity

Leadership Team

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Grégoire Vigroux
Co-Founder, TELUS International Europe (exited but still involved)
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Company data provided by crunchbase