Runwise · 5 hours ago
Customer Support Manager, HVAC Specialist
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $80K/yr
1+ years expRunwise is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems in buildings throughout the US. The Customer Support Manager, HVAC Specialist will utilize HVAC knowledge and customer service skills to assist property owners in troubleshooting heating and cooling issues while optimizing energy efficiency.
Information TechnologySensorSmart BuildingSoftware
Responsibilities
Answer inbound phone calls, emails, and texts through our 24/7 support line
Provide real-time troubleshooting of customer-reported HVAC and heating system issues
Remotely monitor, analyze, and adjust multifamily and commercial heating/cooling systems to optimize comfort and fuel efficiency
Perform remote quality checks following installations and service visits
Document and escalate complex issues to internal teams when needed
Educate customers on best practices for HVAC operation and energy savings
Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort
Remote quality checks after installations and service calls are performed
Qualification
Required
1–3 years of direct HVAC field or technical support experience (residential or commercial)
Solid understanding of heating controls, boilers, and/or building automation systems
Excellent social and communication skills
Ability to build long-term relationships with a range of customers from individual business owners to C-level executives
Problem solver with the ability to diagnose and help troubleshoot problems quickly and efficiently
Adaptable to quickly changing situations
Ability to distill technical or complex systems into simpler concepts to empower customers
Willing and capable of working very hard and at times longer hours during peak season (winter)
Passionate about real estate and/or energy efficiency
High-quality internet connection
Preferred
Candidate in PST or MST timezones
Benefits
Medical, dental, and vision insurance
HSA & FSA options
Paid Parental Leave
Access to Talkspace & Health Advocate
Flexible PTO
Commuter Benefits
401K
Company-paid life insurance
Voluntary supplemental life insurance
Free in-office lunch on Wednesdays
Hybrid work environment
Summer Fridays
Monthly L&D Series
Employee Resource Groups (e.g. DEIB Committee, Run Club)
Company
Runwise
Runwise is a smart operating system company that provides a software platform for building heat management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$95.39MKey Investors
Multiplier CapitalFifth Wall
2025-06-09Series B· $30M
2025-06-09Debt Financing· $25M
2023-11-22Series Unknown· $11M
Leadership Team
Jeffrey Carleton
CEO and Founder
Lee Hoffman
Co-Founder & President
Recent News
2025-08-11
2025-06-19
alleywatch.com
2025-06-17
Company data provided by crunchbase