Laramie County Government ยท 2 weeks ago
PC Tech
Cheyenne, WY
Full-time
Onsite
New Grad, Entry LevelLaramie County Government is seeking a PC Tech to provide technical support and resolve computer software and hardware issues. The role involves troubleshooting, maintaining computer systems, and assisting staff with technical problems to ensure business continuity.
Government Administration
Responsibilities
Provides technical support, training and assistance to staff in County departments; analyzes problems and implements solutions according to IT Department procedures
Responds to service requests and calls for assistance; determines problem and resolves or forwards work orders to appropriate personnel; documents call records and results
Performs computer trouble-shooting to diagnose system problems; analyzes personal computer and peripherals' functionality; identifies, locates, resolves and repairs problems within scope of authority
Installs, repairs, configures and upgrades user computers, Personal Digital Assistants, peripherals, laptops, communications equipment and specialty computers
Maintains and updates computer systems; installs software upgrades, enhancements and revised functions; documents work performed
Installs and relocates computers and peripheral hardware as directed; provides referral to supervisor when problems occur which are beyond the skills of the Technician, and tracks the problem until it has been resolved
Monitors backup systems for completion and accuracy, and performs special system backups
Assists in the installation of network and communications devices and components; checks physical wiring and component connectivity, and assures system safety and reliability
Tests software and hardware to help evaluate computer problems
Identifies technical problems which need to be addressed by improved policies or procedures
Trains users on software applications usage
Prepares and updates technical documentation according to policies
Complies with all County equipment and safety policies and procedures, and Occupational Health and Safety Administration (OSHA) rules and regulations
This position requires the ability to frequently lift, move and carry equipment and packages weighing up to 40 pounds
Performs other duties as assigned or required
Qualification
Required
Under direct supervision, investigates and resolves users' computer software and hardware problems to enhance business continuity
Provides technical support functions and system maintenance assistance
Provides technical support, training and assistance to staff in County departments
Analyzes problems and implements solutions according to IT Department procedures
Responds to service requests and calls for assistance
Determines problem and resolves or forwards work orders to appropriate personnel
Documents call records and results
Performs computer trouble-shooting to diagnose system problems
Analyzes personal computer and peripherals' functionality
Identifies, locates, resolves and repairs problems within scope of authority
Installs, repairs, configures and upgrades user computers, Personal Digital Assistants, peripherals, laptops, communications equipment and specialty computers
Maintains and updates computer systems
Installs software upgrades, enhancements and revised functions
Documents work performed
Installs and relocates computers and peripheral hardware as directed
Provides referral to supervisor when problems occur which are beyond the skills of the Technician
Tracks the problem until it has been resolved
Monitors backup systems for completion and accuracy
Performs special system backups
Assists in the installation of network and communications devices and components
Checks physical wiring and component connectivity
Assures system safety and reliability
Tests software and hardware to help evaluate computer problems
Identifies technical problems which need to be addressed by improved policies or procedures
Trains users on software applications usage
Prepares and updates technical documentation according to policies
Complies with all County equipment and safety policies and procedures
Complies with Occupational Health and Safety Administration (OSHA) rules and regulations
This position requires the ability to frequently lift, move and carry equipment and packages weighing up to 40 pounds
Performs other duties as assigned or required
Company
Laramie County Government
Welcome to the Laramie County page on LinkedIn. This page is offered as a public service to residents of Laramie County, Wyoming.
Founded in 1867
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase