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Omnea · 1 month ago

Solutions Associate

New York

Full-time

Hybrid

New Grad, Entry Level

$60K/yr - $70K/yr

0+ years exp

Omnea is a fast-scaling enterprise SaaS startup that is reinventing procurement processes for businesses. They are seeking a Solutions Associate to support customer implementations and configurations, providing a solid foundation for future roles within the customer team.

Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing

No H1B

Responsibilities

You’ll do whatever it takes to support & champion our customers in their journey with Omnea

You'll be supporting our S&I (Solutions & Implementation) Leads with product configuration, data preparation, and implementation over the first 12 months, as our S&I Leads mentor you into the more customer-facing aspects of the role, which you'll start to take on in months 12-24

Over time, you'll have pathway opportunities into full stack Customer Solutions & Implementation (trusted consultant, implementation project management and workflow designer), Customer Account Lead (ultimate commercial & relationship owner, driver of advocacy, engagement and customer revenue), Customer Technical Solutions (product expert, integration specialist and technical advisor) or Sales Engineering (prospect facing consultant, product & process transformation expert) roles within the customer team

The first 12-24 months will provide a great grounding in Omnea as both a product and a business, and you'll get to learn from a team of experts within our customer function

You might be a fresh grad wanting to get a broad range of experience whilst being hands on with a one of the most exciting and fast growing early-stage Enterprise B2B SaaS companies around

Or perhaps you have 3 years post-uni working experience in a professional role looking to transition into startups and tech, and put in the year or so of Omnea grounding and mentoring before moving into the full-stack S&I role

You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there

You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!)

You’ll focus on setting customers up to be successful, ensuring their data is in great shape, and their configurations are implemented to the level of depth and sophistication to match the complexity of their companies

You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases

You’ll hone organisation and planning skills, as you help S&I leads in coordinating and driving towards launch, and achieving key milestones in the deployment

Qualification

SaaS deploymentProduct configurationData preparationCustomer relationship managementEager to learnEntrepreneurial mindsetOrganizational skillsAttention to detailCommunication skills

Required

You have up to 3 years of experience in a top-tier & fast-paced environment; perhaps you had some excellent internships, maybe you've done a few years in consulting or been part of a start-up or scale-up

You've got a track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to

You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before or in your degree, or just like the idea of using tech to solve problems. You'll need the skillset, patience, and desire to become an Omnea product expert

You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it's worth it, and you're willing to put in the effort over the first 12-24 months to get a great grounding in the nitty-gritty of our product

You're highly organised and have an incredible attention to detail - you are a master of juggling lots of things at once

You're eager to learn. You're early in your career and are eager to soak up knowledge, and put in the work that will pay off down the line

You care about good communication and how you present yourself, and you're keen to grow into roles within our Customer team, where communication is at the heart of what we do!

You're entrepreneurial and want to be part of building something & making an impact