Magpul Industries Corp. ยท 3 weeks ago
Customer Service Compliance Administrator
Cheyenne, WY
Full-time
Onsite
Entry Level
1+ years expMagpul Industries Corp. is seeking a Customer Service Compliance Administrator to ensure customer transactions and communications comply with regulatory requirements. The role involves utilizing fraud prevention tools and supporting customer service while maintaining compliance documentation and reporting.
Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Operate and monitor Decision Manager to detect and prevent fraudulent transactions
Investigate flagged cases, escalate issues, and recommend corrective actions
Collaborate, when required with finance and IT teams to refine fraud detection rules and thresholds
Sort Visual Compliance screenings to ensure adherence to domestic regulations and restricted party lists
Document compliance checks and maintain audit-ready records
Partner with compliance officers to resolve potential violations
Use systems that validate customer addresses against driver's license or government-issued ID databases
Ensure accuracy of customer records and prevent identity fraud
Support customer service representatives in resolving discrepancies
Provide guidance to customer service team members on compliance-related inquiries
Act as a subject matter expert for compliance tools and procedures
Maintain logs of compliance checks, fraud investigations, and validation outcomes
Prepare reports for management on compliance trends, risks, and system performance
Support audits and regulatory reviews with accurate documentation
Maintains and updates accurate records within the Magpul Customer Relationship Management ("CRM") system
Complete computer transactions necessary for proper customer transactions within the Magpul ERP system
Continually evaluate process to reduce waste and add value
Provides timely and accurate information to incoming customer order status questions
Provides timely feedback to Magpul management regarding service failures or customer concerns
Responsible for actively ensuring the retention of the company's customer base which includes promoting the organization to existing customers
Provides back-up support to other group members in the performance of job duties as required
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
Continually updates knowledge on new and existing product lines
Work overtime as required by workload of department
This role may assist in other functional areas as business conditions dictate
Other duties as assigned
Qualification
Required
High school diploma or GED required
1 year experience in compliance, fraud prevention, or customer service operations
Knowledge of regulatory requirements (e.g., trade compliance, identity verification, data privacy)
Excellent analytical, problem-solving, and communication skills
Ability to work cross-functionally with customer service, compliance, IT, and finance teams
Proficient in basic math and problem solving
Proficient in compliance software, CRM systems, and Microsoft Office Suite
Ability to interpret data, identify patterns, and recommend solutions
Clear, professional communication with internal teams and external customers
Strong attention to accuracy in compliance checks and documentation
Commitment to ethical standards and regulatory compliance
Must be a self-starter and take ownership of projects
Must be able to understand and accept internal and external training
Enthusiastic, cooperative, and positive behavior
Must be eligible to work in the United States for any employer
The applicant must be authorized to receive Technical Data and/or Technology under U.S. export control laws
Any offer made is contingent on the applicant passing a background check that will include a restricted party screening
For prospective employees who are Foreign Persons, on the Company obtaining all necessary export licenses
The applicant will be required to pass a criminal background check and drug screening
Preferred
Experience with Compliance, Risk Management, or related field (or equivalent experience) preferred
Familiarity with Decision Manager, Visual Compliance, or similar compliance/fraud detection systems
Company
Magpul Industries Corp.
Magpul was founded in 1999 with the idea of developing a simple product to aid in the handling of rifle magazines under stress.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Neiberger
Chief Financial Officer
Recent News
Hartford Business Journal
2025-11-12
Company data provided by crunchbase