KnowBe4 · 1 month ago
Renewal Specialist (SMB) (Hybrid)
Clearwater, Florida
Full-time
Hybrid
New Grad, Entry LevelKnowBe4 is a cybersecurity company focused on enhancing security culture through its AI-driven Human Risk Management platform. The SMB Renewal Specialist will coordinate with customers and CSMs to provide pricing quotes for renewals and close opportunities effectively.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM
Qualification
Required
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Familiarity with standard concepts, practices and procedures within the IT Security Field
Previous sales or negotiation experience
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to work with minimal supervision
Ability to build rapport with customers via phone, email and video conferencing
Preferred
Associate's Degree or equivalent work experience and education preferred
Experience with Salesforce or other CRM preferred
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
2026-01-20
Company data provided by crunchbase