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Lendmark Financial Services · 1 month ago

Centralized Servicing Representative I

West, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Lendmark Financial Services is dedicated to the success of its employees and the satisfaction of its customers. The Centralized Servicing Representative I is responsible for providing support to branch and centralized operations, managing customer inquiries, processing various transactions, and ensuring compliance with company guidelines.

Financial Services

Responsibilities

Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance

Responsible for picking up mail daily for our facility; sorting and distributing among our various departments

Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software

Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received

Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines

Efficiently and accurately handles system related 'help desk' tickets

Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, bankrupt trustee payments, and garnishment payments

Preparing daily banking deposit, balancing cash drawers each day, maintaining a cash count record, and other cashier related duties

Processing charge off transactions on all 180 day delinquent accounts

Processing of modification requests

Manages risk relative to position

All other duties assigned by Management