Inside Higher Ed · 1 month ago
Technician I - Service Desk
Huntsville, TX
Full-time
Onsite
Entry Level
1+ years expInside Higher Ed is seeking a Technician I - Service Desk to support and maintain computer accounts, systems, software, and peripherals. The role involves troubleshooting level one problem areas and providing initial contact and support to clients.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Installs, configures, tests, and troubleshoots level one user workstation hardware, software, and peripheral devices with supervision
Accurately identifies and escalates large-scale problems to the proper teams for resolution
Provides initial contact, documentation, troubleshooting, and support, conveying resolutions to client issues and requests
Collaborates effectively with SHSU team members within and outside of immediate work group
Performs other related duties as assigned
Qualification
Required
Associates degree in a related field
One year of experience in a related field
Working technical knowledge of network protocols, operating systems (Windows and MacOS) and standards, including multimedia systems (e.g., Crestron, Extron, or Polycom), productivity software such as Microsoft office, and printers, is required
Certifications may be required by the department
Requires sound analytical and problem-solving skills
Effective interpersonal skills and relationship-building skills
Good written and oral communication skills
Ability to present ideas and concepts in user-friendly language
Strong customer-service orientation
Must be self-motivated and detail oriented
Involves the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures
Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses
Must be able to lift up to 50 pounds on a regular basis throughout a normal workday
A valid Texas driver's license and acceptable driving record is required by the University's insurance carrier
Preferred
Preferred experience working in higher education
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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