Global Advocate Supervisor jobs in United States
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DoorDash · 2 days ago

Global Advocate Supervisor

positionTempe, AZ
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

DoorDash is looking to change how we support frontline and external customers alike, and you'll be part of an exciting team designed to take our support to the next level. As a Global Advocate Supervisor, you’ll lead your team to provide live, top-tier support for DoorDash's Consumers, Dashers, Merchants, and internal customers.

AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
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H1B Sponsor Likelynote

Responsibilities

Build out a team of highly motivated individuals who are focused on the success of every interaction across all lines of business
Identify areas in our policies, processes, or products flagged by your team and collaborate to escalate feedback that helps shape future iterations
Coordinate daily workflow within the team and adjust resources to meet service-level agreements of the business
Lead a team of Global Advocates and establish, assess, and maintain KPI’s for your team
Execute in short-term sprints while maintaining a vision for long-term sustained success
Optimize operations from the ground up. You understand gray areas, risk, and are comfortable working and producing measurable results
Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents

Qualification

Data analysisSalesforceKPI managementTeam leadershipExcel/Google SheetsCustomer support experienceCommunication skillsAdaptabilityMotivational skills

Required

4+ years of relevant work experience, with at least 2 years of experience managing people
Experience achieving deliverables, pulling data, and using data to influence your decisions
Results-oriented and constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
Strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
Comfortable using Salesforce, Sigma, and Excel/Google Sheets
Familiarity with working with large, diverse customer support, operations, and sales organizations
An owner, always looking for opportunities to better your work product
Comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

Company

DoorDash

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DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
dateFounded in 2013
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.doordash.com

H1B Sponsorship

DoorDash has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)

Funding

Current Stage
Public Company
Total Funding
$5.22B
Key Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M

Leadership Team

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Tony Xu
CEO and Co-founder
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Stanley Tang
Co-Founder / Chief Product Officer
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Recent News

Venturebeat
How DoorDash scaled without a costly ERP overhaul
2026-01-13
The Motley Fool
Could This New Partnership Help DoorDash Stave Off Concerns About Affordability?
2026-01-12
PR Newswire
ALDI US Doubles Down on Growth in 2026 with Plans to Open 180 New Stores, Announces Plans for Continued Westward Expansion into Colorado
2026-01-12
Company data provided by crunchbase