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TikTok · 3 weeks ago

TikTok Shop - Customer Solutions Engineer, Apps and API

Seattle, WA

Full-time

Onsite

Mid Level

$122K/yr - $233K/yr

3+ years exp

TikTok is a leading destination for short-form mobile video, and they are seeking a Customer Solutions Engineer to enhance the e-commerce experience on their platform. The role involves collaborating with external clients, understanding the TikTok Shop ecosystem, and designing integration solutions tailored to various business scenarios.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Gain deep understanding of TikTok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios

Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization

Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally

Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs

Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations

Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery

Advocate TikTok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption

Qualification

RESTful API designTechnical solution designE-commerce integrationData structuresSystem architectureClient communicationFast learnerCross-functional collaboration

Required

Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field

3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products

Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture

Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus

Strong business acumen with the ability to translate complex business requirements into practical technical solutions

Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders

Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment

Preferred

Love content and enjoy shopping

Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)