One Medical · 6 days ago
Practice Manager
Cleveland, OH
Full-time
Onsite
Mid Level
$60K/yr - $88K/yr
3+ years expOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. The Practice Manager will oversee multiple locations, managing office teams and partnering with clinical leadership to enhance operational efficiency and improve healthcare accessibility.
Health CareInformation TechnologyMedicalWellness
Responsibilities
Lead office team using CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) and Lean principles to achieve patient/team experience goals
Drive operational, financial, and business performance including staffing and lab operations
Lead continuous improvement initiatives and organizational metrics through Lean methodologies
Develop team through onboarding, training, coaching, and career development
Partner with Clinical Leadership on quality outcomes, safety, and compliance
Drive strategic growth through cross-functional collaboration and new office launches
Manage practice expenses, procurement, and budget while reducing waste
Oversee administrative functions including escalations, service recovery, and provider scheduling
Qualification
Required
3+ years relevant experience managing high-performing customer service or patient facing teams
At least 1 year of experience managing teams in multiple locations or departments, or at least 1 year of experience managing large teams (10+ employees)
Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability
Proven track record of leading successful change management and process improvement efforts
Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills
Preferred
Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
Benefits
Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference
Company
One Medical
One Medical challenges the notion that delivering high-quality, accessible health care is unachievable and prohibitively expensive.
1001-5000 employees
H1B Sponsorship
One Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$532.07MKey Investors
The Carlyle GroupJ.P. Morgan Asset ManagementRedmile Group
2022-07-21Acquired
2020-01-30IPO
2018-08-22Secondary Market· $130M
Leadership Team
Jeni Waters
Vice President, Physician Development
Recent News
2025-10-17
2025-10-17
Company data provided by crunchbase